JOB TYPE:  Full-time - Contract (6 Months)

LOCATION: Dhaka, Bangladesh

TEAM: Service & Systems Design - Bangladesh

 

WHAT YOU WILL DO

• Represent the voice of the user (and stakeholders) in the context of the Bangladesh, working closely with the Shared teams
• Support in conducting need assessment and feedback collection on specific health condition areas (ex: Cardiology, Diabetology, etc) in a particular geography, for new program design or revamp
• Creation and documentation of service blueprints and other digital and non-digital service or experience maps for relevant health condition areas, as needed and in line with the organization’s standards
• Plan for and support in the execution of end-to-end service prototyping or experience prototyping (for a singular toughpoint), as and when the project requires the same
• Work closely with Tech Ops and Product Teams to support digital product improvements from a UX point of view
• Support in ensuring the service is understood by all relevant stakeholders, by supporting in the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams.

WHAT WE ARE LOOKING FOR

• Undergraduate degree in Design, OR an undergraduate degree in any other field followed by at least 1-2 years of experience in any form of Design Research, Design Strategy, Social Design, UX or Service Design disciplines.
• Proficiency in creating detailed sketches, service blueprints, and program strategies.
• Strong skills in using design software such as Mural, Miro, Adobe Illustrator and Figma.
• Ability to zoom in and out of complex problems and maintain attention to detail.
• Basic project management skills and process documentation capabilities.
• Proficiency in English and Bangla.
• Can sketch and make quick storyboards
• Attention to detail, process documentation and basic project management skills.
• Someone who’s actively collaborative and interested in learning new things!

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.