Job Description:

Reporting to our NSW State Manager, the Quality and Compliance Manager’s key deliverable is to guide compliance and quality improvement activities through engaging and partnering with the Facility Managers at our 6 Sydney homes.

A solution focused person, you will enjoy working with people to translate the standards into practical implementation.  You will be able to work autonomously in managing your workload and thrive in working with our Facility Managers as your peers and team. 

This is a permanent full-time position that allows flexibility to work from any SVCS location, WFH and with a requirement to regularly attend facilities.

About the role

• Regular travel to our six Sydney homes as necessary – Auburn, Bronte, Edgecliff, Haberfield, Heathcote and Yennora.
• Through influencing and a peer-based partner role, continue to uplift our care through education and expertise in quality and the Aged Care Standards.
• Utilise a coaching and mentor approach to support, and guide facilities, ensuring standards are consistently achieved.

• Ensure the standard operating model for quality is consistently implemented at each home.  

• Identify areas of improvement in quality & operational compliance and implement strategies to address including implementation and monitoring of Plans for Continuous Improvement.  

• Prepare, attend and support homes’ assessment contacts and re-accreditation visits and contribute to responses and communications with the Commission.   

• Leads responses to ACQSC inquiries, including feedback responses, SIRS investigations and audit outcome responses.   

• Provide feedback regarding issues with systems to the State Manager and centralised clinical governance team.  

• Ensure facility compliance in incident reporting and management, national mandatory quality indicators, auditing, reporting and reviewing of clinical incidents and provide reports to Facility Managers and the State Manager.  

• Identify trends and potential gaps or risks in the homes    

• Review and provide feedback with regards to systems/procedure changes and provide guidance and assistance to facilities regarding systems.   

About you

• Prior experience in a frontline health position or Registered Nurse (essential).
• Sound experience in a RAC and detailed understanding of the Aged Care Standards (essential)
• Excellent influencing and stakeholder management skills
• Well-developed critical thinking & analytical skills
• Be a solution focused people leader
• Willingness to embrace the Heartprint model of compassionate, holistic, person-centred care
• Experience in Aged Care Standards, SIRS, Not-for-profit &/or report writing (highly desirable)
• Have your own vehicle and full driver’s licence (essential)
• Willingness to meet pre-employment requirements including NDIS Worker Screening Check
• A commitment to St Vincent’s Health Australia Mission and Values

Things that work for you

• Flexible working arrangements on offer to promote work-life balance
• Learn more and be mentored by an incredibly talented State Lead
• Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
• Ability to visibly see your impact on the business and its service- make a genuine difference for our residents!
• Share your expertise across St Vincent’s Care and develop new skills to enhance your career

• Join an organisation where staff feedback largely indicates they are treated with respect, are confident in their management’s leadership and would stay if offered a similar job elsewhere
• Career development, mentoring and leadership opportunities within St Vincent’s network
• Like-minded colleagues with a friendly team environment and a great community care spirit
• Rewarding work that focuses on relationships over routines
• No mandatory COVID vaccinations! Free annual flu vaccination (recommended).
• Employee Assistance Program for staff and their families
• Access to Fitness Passport (FP)
• Discounted private health insurance
• Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision

Why become part of the St Vincent’s family?

Our values underpin all that we do and are demonstrated through our everyday actions, giving our mission and vision life. St Vincent's Health Australia is the largest diversified health care organisation within Australia's not for profit Catholic health care sector. St Vincent’s is a clinical, research and education leader and operator of private hospitals, public hospitals and aged care services in New South Wales, Victoria and Queensland.

At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

Reconciliation Action Plan

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation.

Interested? Apply today as we will be progressing applications throughout the advertising period!

Respectfully - No Recruitment Agencies please.

Contact Details:

Charolotte Milner

Alternate Contact:

Closing Date:

9 April 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct