Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.  

The Impact You’ll Make in this Role 

As a Customer Issue Resolution Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by: 

• Person in this position is mainly responsible for delivering high quality service in Complaints/Disputes, Returns/Credits, and Credit & Collections Management and Resolution where process cycle time combined with delivering high quality service being the key driver for particular business divisions.
• This is a customer-facing position, interacting directly with external customers, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results. It requires a comprehensive understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner.
• The main objective in this role is to secure efficient AR collection for 3M and ensure we meet the customer expectations and customer requirements in Complaint management activities, with strong emphasis on co-ordination and facilitation to ensure root cause and corrective actions. This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.
• End-to-End CIR Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
• Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication
• Knowledge and use of SAP & Salesforce systems
• Handles a variety of inquiries and develops solutions for moderately complex issues
• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
• Capable to respect deadlines, maintain data accuracy and follow designed process descriptions in SAP and Salesforce on daily work tasks.

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Bachelor's degree or higher from an accredited university
• Minimum of 1-year combined experience in finance, analytics, pricing, customer service or marketing
• Strong written and verbal English skills

Additional qualifications that could help you succeed even further in this role include:

• Experience with Excel skills including familiarity with conditional formulas, vlookup and pivot tables
• Experience with Power BI, Access, and Automation tools
• Ability to complete repetitive tasks in a timely manner and to keep track of ongoing pending requests
• Ability to communicate in writing and verbally using local languages TBD

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Work Your Way

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. 

*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.