Are you looking for an SIA licensed concierge opportunity in Exeter where you can utilise your excellent communication skills in a corporate environment (law firm) with a friendly team? If you already have customer service experience in a business setting, along with some experience of office administration, and a current SIA Door Supervisor or Security Guarding licence we are keen to hear from you.

We are currently seeking a professional Front of House Security Concierge officer to provide Client Suite security and safety support in one of the UK's fastest growing law firms.  We are dedicated to providing an exceptional service to both internal and external clients taking pride in the environments we manage.

As the ideal candidate for this role, you will have sound judgement, be meticulous, have a high level of attention to detail and be very organised - all pivotal in ensuring an exceptional greeting with a warm and professional demeanour.  You will be the first point of contact for clients, visitors, Partners, and employees, working collaboratively with the Business Services team, stepping in to support team members when required. Maintaining a thorough knowledge of the services and procedures, you will be responsible for delivering an end-to-end customer experience.

You will require a flexible approach to working arrangements owing to involvement in a rota system that sometimes requires an ad-hoc approach. Working as part of a busy, friendly unit in a fast-paced environment your hours will be on a rota system between the hours of 08:00 and 18:00 (36.25 per week).

Your main responsibilities will also include:

• Awareness of vulnerable persons and understanding of cultural differences in interactions.
• Providing concierge duties, including welcoming clients, customers, Partners, and employees, and providing a site induction.
• Managing access control for staff, visitors, and contractors.
• Carrying out security patrols and Health & Safety checks and monitoring CCTV as required.
• Prompt response to emergencies, ensuring that the necessary action is taken at the time of the event.
• Completion of accident, incident and near miss reports.
• Challenging and handling confrontational situations in a calm, professional and legal manner when required.
• Monitoring Fire, Security, and Intruder Alarms.
• Undertaking a range of admin tasks, including meeting room and car park bookings.
• Meeting room set up & clear down.
• Assisting with the provision of food and beverage service.
• Event support.
• Fire Marshal and First Aider.
• Occasional out of hours support.

What you will need:

• An SIA Door Supervisor or Security Guarding licence.
• Previous experience of working in a high-end hospitality or Front of House environment.
• Experience of working within a professional, corporate security environment.
• To enjoy dealing with people at all levels.
• Excellent communication skills and a strong customer focus.
• Intermediate IT Skills including Microsoft Software Packages (e.g., Excel).
• The ability to work in our Exeter office between the hours of 08:00 and 18:00 Monday to Friday

Pre-employment screening

Successful applicants will be required to complete a pre-employment screening process which includes a financial integrity check and a DBS check. If you wish to discuss any issues or questions in connection with this, please do speak in confidence with a member of the Talent Acquisition Team at [email protected] 

Eligibility to work in the UK

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must be able to prove their right to work in the UK, which may include meeting the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying and keep up to date with any legal developments.

Our offer to you

In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave, a day off for your birthday, and a sabbatical you can take every 5 years. You can also buy holiday and manage your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters.

Why Foot Anstey?

As one of the UK's fastest growing law firms, Foot Anstey believes in helping our clients and people achieve their ambitions, unlocking new and exciting opportunities. Our team of business and legal advisors are motivated by understanding clients' goals and collaborating with them and other advisers to deliver solutions.  By becoming our clients’ most trusted advisor, we are enabling them to achieve their ambitions. How we do it is just as important as what we do. Our values define the way we act with our clients and one another every day, and because of these we think our culture and environment sets us apart.

Over our history we've grown from a high-street firm to a significant regional and national player working with leading brands and individuals predominantly across six key sectors: Private Equity, Retail & Consumer, Energy & Infrastructure, Islamic Finance, Developers and Private Wealth. Our strategy of gaining market share through meeting clients' needs, investing in and developing high quality talent and using technology and innovation to enhance our services has led to significant growth. We now operate from seven locations with offices in Truro, Plymouth, Exeter, Taunton, Bristol, Southampton, and London. 

Our people are central to our success, in every part of the business. We actively support our employees to achieve their aspirations through offering meaningful careers with balanced rewards, which have been carefully designed to focus on personal wellbeing. We offer continual opportunities for support and professional development through our Talent Development programme and believe in empowering each other to achieve and strive to create a progressive and inclusive working environment. Being forward-thinking, we are open to discussing flexible working patterns for all our vacancies, with over 40% of our existing employees having a permanent flexible working pattern. In addition, our impressive suite of flexible benefits will enable you to prioritise what matters most to you.

Creating a diverse and inclusive workplace is integral to delivering our strategy, and we were delighted to be awarded the National Equality Standard for a second time in 2021.  We consider this to be right at the heart of our priorities and goes way beyond our policies – it’s something we consider across everything we do, from the make-up of our client teams, encouraging staff to reach their potential, through to our leadership. We aim to support our clients and our people to achieve their goals, regardless of background, gender, race, beliefs, sexuality or other non-work related factors. We champion aspiration and encourage it in everyone that works with us.  As such we actively encourage applications from all suitably qualified people, regardless of any characteristics protected by law. If you apply for this role, you may be encouraged to answer our diversity and social mobility monitoring questions, so please be reassured that any answers you provide will remain entirely anonymous and confidential and will in no way impact your application.

Foot Anstey. Powering Your Ambition.