Functional Accountabilities

1. Client & Stakeholder Collaboration

• Partner with Sales, Sales Support, Product, and Technical teams to execute successful CopLogic implementations from contract handoff to go-live.
• Act as the primary implementation contact for police agencies, ensuring clear communication, alignment, and expectation setting throughout the implementation lifecycle.
• Coordinate implementation activities across internal and external stakeholders to ensure timelines, responsibilities, and deliverables are met.

2. Maintain Strong Agency & Cross-Functional Relationships

• Serve as the primary point of contact for assigned Police Agencies throughout implementation and early adoption.
• Partner closely with Sales, Sales Support and Technology to resolve issues, prioritize enhancements, and ensure a smooth customer experience.
• Drive stakeholder cadence (steering committees, status calls), and ensure clear communication at all levels.

3. Deliver Product Demonstrations to Police Agencies

• Conduct tailored demos of Coplogic solutions, highlighting workflows, data capture, public-facing forms, and reporting use cases.
• Translate agency objectives into solution capabilities and best practices; address functional and technical questions in live sessions.

4. Implementation Execution & Documentation

• Manage and track implementation milestones, dependencies, and progress for assigned agencies.
• Maintain accurate and up-to-date implementation documentation, including:
•  Project timelines and status
•  Configuration details
•  Risks, issues, and resolutions
•  Client approvals and sign-offs
• Ensure all implementation activities are properly documented in internal systems and shared with relevant stakeholders.

5. Prepare Reports & Analysis for Sales Leadership

• Prepare and deliver implementation status reports for Sales Leadership and Operations, highlighting:
•  Progress against timelines
•  Risks and mitigation plans
•  Delays or dependencies impacting go-live
•  Agencies approaching completion or escalation
• Analyze implementation trends to identify process gaps, recurring challenges, or opportunities for improvement.
• Provide insights that help leadership make informed decisions on pipeline readiness and customer health during the implementation stage.

6. Continuous Improvement & Cross-Functional Support

• Provide feedback to Product and Operations teams based on real-world agency implementation experiences.
• Identify opportunities to improve implementation processes, documentation standards, and client enablement materials.
• Support internal knowledge sharing by contributing best practices, lessons learned, and playbooks for future implementations.

Corporate Values

• Passion for Winning
• Boundarylessness
• Customer Focus
• Innovation
• Valuing our People

Core Competencies

1. Analytical Skills: Ability to approach a problem by using logical, systematic, sequential approach

2. Judgment & Acumen: Ability to perform with insight, acuteness & intelligence in the industry. Make decisions & act in situations in which there is not enough information to be certain of the outcome/implication of the decision

3. Flexibility & Adaptability: Ability to work effectively in a variety of situations, ability to objectively evaluate situations & understand variety of viewpoints

4. Planning & Organizing: Ability to anticipate the implications & consequences of situations & to take appropriate action to be prepared for possible contingencies

Technical Competencies

1. Proficient in MS Office

2. Experience in Project Management

3. Experience in Client Support

Qualifications / Requirements

• Must possess a Bachelor’s Degree of any field  

• Any relevant project management related experience.

• Any relevant business analysis or research experience

• A Project Management Professional (PMP) certification is preferred

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