Overview:

Completes quality control of associate processes on a daily, weekly and monthly basis as assigned and requiring knowledge of multiple systems and cross-departmental processes.

Primary Responsibilities:

• Manage department email box, assign tasks and follow-up on requests.
• Complete quality control functions on associate and vendor processes as assigned.
• Maintain department procedures and implement new procedures as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder works under minimal supervision while interacting with numerous internal RLS departments.

Education and Experience Required:

Associate's degree and a minimum of 1 years’ work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience

Proven internal and external customer service experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Excellent verbal and written communication skills

Advanced problem solving skills

Education and Experience Preferred:

Bachelor's degree

Minimum of 1 years’ relevant experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America