Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Windows Lifecycle team is responsible for maintaining standards for Microsoft Windows Server OS, ESX virtualization and X86 based hardware as well as infrastructure configuration and implementation for Windows deployments.

The Windows Lifecycle team with in TDBFG are a unique group of individuals focused on OS and stack component support, upgrade deploys and proactively improve the services we offer, while also being the gate keepers to ensure technology in our data centers is supportable for all in Operations and meets the standards of the organization.

Job Description / Accountabilities:

• Lead the technical analysis and assessment of new submitted client OS support in-take requests, working closely with our technology and business partners to address submitted requests.
• Ensure resulting solutions meet the needs of our business clients and stakeholders while adhering to the bank’s technology and quality standards.
• Maintain an understanding of business and technology directions as well as technology developments and industry trends.
• Review and comment on the design, development and implementation of solutions in partnership with engineering leads and architects.
• Attention to detail while providing Windows OS support for our 2008 through 2022 platforms.
• Act as point of escalation for unresolved Windows Server OS, ESX and UCS virtualization and hardware technical issues and work with vendors, consultants and partners in other TS areas to develop solutions.
• Develop and maintain strong working relationship with the various line of business/ ITS Management.
• Required to review and provide input into project objectives and timelines (designing/building/testing/deploying).
• Ensure timely and accurate communication and resolution\escalation of issues.
• Monitor service delivery against commitments, prioritizing work activities.
• Follow documented operational procedures and processes with minimal guidance from the team such as equipment requisitioning, network requisition, inventory and asset management.
• Analyze day-to-day processes for areas and methods of improvement.
• Provide technical guidance to Build team and support staff.
• Liaise with Engineering Teams to address system wide issues.
• Liaise with Engineering Teams to understand net new technology being deployed and how it impacts Operational Teams.  Ensure it meets operational readiness requirements.
• Liaise with external vendors in providing support for our HP/Lenovo/Cisco UCS hardware.

Specific Educational Requirements / Accreditations Preferred:

• MCSE/VMWare VCP.
• College/University Graduate in Computer Studies.

Other Qualifications / Skills / Experience: 

• Excellent customer service track record.
• Minimum 7 years of experience building, deploying and administering Microsoft Server Operating Systems (Windows 2008 through Windows 2022).
• Expert problem-solving skills to troubleshoot and resolve hardware and Windows Server OS issues.
• In depth knowledge regarding IBM/HP/Cisco UCS server hardware (rack mount and blade technologies).
• A thorough understanding of Microsoft Active Directory (AD) and security policies (GPO).
• In depth knowledge of TCP/IP, VLANs, MS Clustering.
• Familiar with the latest Cloud technologies (Azure, VMWare, etc.).
• Familiar with hardware monitoring tools such as HPSIM and IBM Director.
• Familiar with scripting and automation tools such as PowerShell and Python.
• Knowledge of file/print environment configurations.
• Understanding of Storage Area Networks (SAN).
• Must be able to prioritize, working independently and in a team environment.
• Highly organized and process driven.
• Good written and oral communication skills.
• Familiar with change management best practices.
• Familiar with ITIL.

Hybrid = 2 days a week in the office

#LI-Tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet