About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Site Reliability Engineer (SRE) at One, your mandate is to ensure the availability and reliability of our most critical services, and ensure that they meet the requirements of our customers. Our SRE team at One is growing, so you’ll be a crucial early member to help establish the team, processes, and best practices. Success in this role looks like collaborating with other teams to build and run sustainable production systems that can evolve and adapt to the changes in our fast-paced environment.

This role is responsible for:

• Working proactively with engineering teams to help them set SLOs and implement best practices for logging and telemetry collection

• Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting

• Participating in a 24x7 on-call rotation supporting the health of our services

• Driving the incident management process and support a blameless post-mortem culture

• Participating in application design consulting and capacity planning

• Defining and formalizing SRE practices and help guide the overall reliability engineering direction

• Providing mentorship both formally and informally to engineers at One

• Continuously optimizing systems and workflows by improving architecture, infrastructure, automation, CI/CD, and observability

• Combining software and systems knowledge to engineer high-volume distributed systems in a reliable, scalable, and fault-tolerant manner

You bring

• 8+ years of relevant industry experience with a focus on distributed cloud native systems design, observability,  operation, maintenance, and troubleshooting

• 5+ years operational experience with an observability platform like Datadog, Splunk, Prometheus/Grafana, or AppDynamics

• Fluency in one or more programming languages (e.g. Python, Typescript, Go)

• A strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery

• You're self-motivated, inquisitive, and always looking to learn new technologies

• You’re a great teammate who communicates clearly and transparently

• The Triple H Factor: Humble, Hungry and Honest

• An act-like-an-owner mentality. We have a bias toward taking action.

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].