Service Planner

Posted:
2/28/2024, 3:42:04 PM

Location(s):
Bethlehem, Pennsylvania, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

It's fun to work in a company where people truly BELIEVE in what they're doing! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!

Responsibilities:

  • Effectively handle incoming driver requests and assist with driver questions.

  • Open daily repair orders; work directly with technicians as needed for repairs. (Someone who has a bit of mechanical knowledge would be helpful)

  • Working knowledge of Transman preferred (VRMS coding knowledge another plus)

  • Courteous and positive attitude – Communication is a MUST!

  • Multi-tasking and highly organized as this is a high paced shop.

  • Working computer knowledge and the ability to type accurately.

  • Able to complete required documentation and reports in a timely manner (Inspection Reports for DOT, DOT Violations)

  • Meet commitments and deadlines!

Qualifications:

  • Thrives in a fast paced environment

  • You consider yourself a forward thinking problem solver

  • Must be excellent at oral communication with team members and with supervisor

  • Extremely detail oriented

  • Must possess demonstrated superior customer service skills.

  • Must possess excellent computer skills

  • Compensation based on experience

Bethlehem, PA Terminal40