Reporting to the Distribution Operations Team Lead, you will support our distribution channels by ensuring that system enhancements meet business needs and day-to-day operations workflow, and processes are supported and smooth. 

Job Description

• Conduct User Acceptance Testing (UAT) for new product launches and other related system enhancements, includes checking distribution partners’ related feed files and reports.

• Review user stories to ensure that relevant business requirements and scenarios are addressed for system enhancements.

• Reply and follow-up on business and data (feed files) enquiries from bancassurance partners.

• Collaborate with SMEs from other business units and investigate production issues and incidents for resolution.   

• Execute and support review and improvement of workflow and business processes.

• Participate in distribution partners’ process improvement and customer journey initiatives, where relevant.

• Collate and send MIS reports to bancassurance partners within SLA timelines.

• Ensure proper documentation and record keeping for audit purposes.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Diploma or Degree from a recognized University

• Minimum 1 - 3 years’ experience in life insurance industry

• Strong MS Excel skills including use of pivot tables and common functions

• Good project management and business analysis skills

• Excellent communication skills

• Ability to multi-task and adapt to change

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.