What you will do:

• Serve as a central point of contact for commencement participants through high-volume phone and email communication.
• Provide timely, accurate, and professional responses to inquiries regarding commencement registration, and ceremony logistics.
• Deliver a high level of customer-service-oriented support to students and guests.
• Maintain professionalism and composure while handling time-sensitive or sensitive participant concerns.
• Perform data entry, updates, and reporting related to commencement registration platforms.
• Maintain accuracy and completeness of participant records and documentation.
• Assist with tracking, verification, and processing of commencement-related information.
• Assist the Commencement Event Manager with logistical preparation and execution of commencement ceremonies.
• Support event setup, breakdown, and on-site operational needs as assigned.
• Coordinate assigned event-related tasks, materials, or resources under manager direction.
• Help monitor event activities to ensure participant needs and operational requirements are met.
• Provide general event support across commencement cycles as needed.
• Manage multiple responsibilities and deadlines within a fast-paced operational environment.
• Adapt to shifting priorities and participant needs, particularly during peak commencement periods.
• Work varying schedules including evenings, weekends, and event dates as required.
• Other duties as assigned.

Equipment Used and Responsibility

• Microsoft Office Suite
• Commencement and registration-related platforms as required

Supervisory Responsibilities

None

What you need:

• Bachelor’s degree preferred in a discipline related to communications, marketing, hospitality, business administration, or similar program from a regionally accredited institution.
• Minimum 1 year of experience in a similar or related capacity such as event support, customer service, administration coordination, or student services.
• An equivalent combination of work experience and education may be substituted upon supervisor’s approval.
• Demonstrated ability of self-motivation, ability to manage high-volume and effective communication, and detailed processes.
• Ability to work effectively in deadline-driven and event-driven environments
• Must pass pre-employment background investigations.

Physical Requirements:

• Sitting:      3-6 hours a day
• Standing:  3-6 hours a day
• Walking:   1-2 hours a day
• Lifting:      Frequently
• Carrying:   Frequently
• Pushing:    Occasionally
• Bending:   Frequently
• Squatting: Frequently
• Kneeling:     Occasionally
• Climbing:    Occasionally
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Occasionally
• Work Environment:  Office building on site.  Branches are primarily inside, subject to variations in temperature, equipment noise and dust.

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