Level Description
‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.

Market Summary
Responds to customers by phone and email. Researches customer concerns and takes accountability through resolution. Escalates customer complaints and feedback to management as required.

Impact
• Entry level operational position typically requiring little or no prior knowledge or experience.
• Tasks are simple and typically impact own area of work only.

Communication
• Interacts often with internal stakeholders within own team.
• Conveys information to internal parties within job area/team in accordance with standard guidelines and procedures.

Innovation
• Interacts often with internal stakeholders within own team.
• Conveys information to internal parties within job area/team in accordance with standard guidelines and procedures.

Knowledge
• Demonstrate basic written, interpersonal, analytical and application skills.
• Typically requires high school diploma and 0-2 years of experience, or an equivalent combination of training and experience.