Posted:
9/3/2025, 12:04:00 AM
Location(s):
England, United Kingdom ⋅ Newbury, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
What you will do:
Manage daily workload within the workshop to meet demand plans and customer needs
Ensure that all repairs are evaluated and completed in a timely manner as defined by the Team lead or Supervisor
Work with the Customer services Department to schedule the quality checking of all capital equipment
Responding to customer and internal queries in a timely, efficient and professional manner
Provide reporting and documentation on all aspects of work within the workshop
Assist with ERP Data entry, quoting and repair of customer equipment
Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development
Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents
Ensure that the department's performance of services is ISO 9001 compliant
Support Team and Individual continuous improvement initiatives to drive higher standards of efficiency and quality
Provide Technical support for both internal and external customer
Ensure efficient maintenance of the spare parts stock and participate in the realization of the required annual inventories.
Provide reporting on repair, departmental or customer activity using the appropriate systems available.
What you will need:
Fluent in Local Language as well as minimum level of English
Educational requirements per country specific regulations
Educated to degree level is preferable with experience in at least one of the following: Electrical / Mechanical Engineering, Medical Physics, Service and maintenance of medical equipment or Customer service.
Experience ERP systems and data entry
Full Driver’s license
Physical & mental requirements:
Exerting up to 25 kilos of force occasionally and/or up to 10 kilos of force constantly to move objects
Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability
Must have the ability to prioritize work and keep documentation
Must possess unwavering ethics & integrity in a competitive and demanding work environment
Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve
Ability to communicate effectively and work both independently and as part of a team on assignments
May involve exposure to chemicals, solvents, and cleaning detergents
May require to wear personal protective equipment
Website: https://www.stryker.com/
Headquarter Location: Kalamazoo, Michigan, United States
Employee Count: 10001+
Year Founded: 1941
IPO Status: Public
Industries: Biotechnology ⋅ Health Care ⋅ Life Science ⋅ Medical ⋅ Medical Device