Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities may include, but are not limited to, the following:

Manage Business Processes

• Keep existing process documentation up to date to ensure accuracy and efficiency
• Develop and present process documentation for a new process that is easily understood and can be shared across departments, promoting collaboration and transparency
• Assess and document current processes including disconnects/gaps and interdependencies, identifying areas for improvement
• Implement process improvements for the requirements of projects, ensuring flawless execution
• Clearly communicate process requirements and any impacts to all relevant parties, fostering clarity and alignment.
• Aid individuals in establishing and implementing a cohesive system and approach for modeling business processes, fostering efficiency and standardization.
• Prioritize work, focus on results and commit to accountability, ensuring timely delivery of projects
• Promote partnerships across functional areas and customer groups, fostering a collaborative and inclusive work environment
• Demonstrate a high level of self-motivation, with the ability to consistently achieve desired results for the team's success

Customer Service

• Manage customers' process and system questions via email, phone, or face to face, providing exceptional support and guidance
• Listen to the customer inquiries with intention and offer suggestions, ensuring their needs are understood and addressed effectively
• Consistently and timely follow-up with process owner, steward, and individuals involved, ensuring all customer inquiries are addressed promptly.
• Maintain records of interactions with the customers in an orderly manner, facilitating efficient tracking and resolution of issues

Project Team Member/Manager

• Participate in a project core team to deliver the process development or improvements, contributing to the successful execution of projects
• Facilitate a core team as a project manager to deliver the business process deliverables, ensuring efficient coordination and collaboration among team members
• Present to project/process sponsors and coalitions on progress or achievements, effectively communicating project updates and successes
• Help troubleshoot issues that require immediate attention, identifying and prioritizing them for resolution to ensure successful project completion.
• Maintain customer focus and commit to results, delivering projects that meet or exceed customer expectations
• Establish and maintain effective communication with individuals both within and outside the organization, promoting strong relationships and collaboration.

Collaborate with Stakeholders to Deliver Strategic Solutions

• Leverage business process improvement techniques to elicit, analyze, and document business processes or new feature requirements for implementation, ensuring the development of efficient and effective solutions
• Develop a greater understanding of the business units, processes, and interconnections to system-level processes that OCT partners with to improve efficiencies, enabling strategic decision-making
• Foster alignment and collaboration by promoting a shared understanding of scope, requirements, problems/opportunities among all involved parties.
• Help define metrics & measurement information to drive continuous improvement initiatives
• Help identify solutions and recommendations to increase accuracy and efficiency, contributing to the optimization of business processes
• Effectively communicate abilities and limitations to ensure that the expectations of all parties involved are met, setting practical goals and ensuring successful execution.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  [email protected] or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.