Job Description:

• Location: Swindon
• Support Hours: Monday to Saturday 08:00 – 18:00 (typical 8-hour working day during Client office hours. Saturday working on an On-Call rota basis)

Role Overview

• This is a field-based/mobile role supporting clients hardware break-fix/swap activities across a specific geographical area.
• Clean & valid UK Driving License is essential.
• Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level and location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels.
• Role requires frequent Saturday work on a rota basis.

Key Accountabilities and Responsibilities

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi-Fi
• Device installs, moves, decommissions.
• Device stock control and asset management
• Proactive maintenance, user familiarisation and guidance.
• Cable management
• Smart hands and eyes
• Liaison with other support teams

Essential Skills / Qualifications

• Previous experience in a similar role.
• Familiarity with Point-of-Sale devices.
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
• Knowledge of Windows operating system and associated technologies.
• Knowledge of peripherals and their maintenance – printers, scanners.
• Be SLA focused and familiar with call management products.
• Familiarity with support procedures, scripts, and processes.
• Proven troubleshooting skills.
• Awareness of Payment Card Industry (PCI) compliance would be desirable.
• Ability to gain base level security clearance – BPSS.
• Valid UK Driver’s License - Vehicle supplied.
• Good customer-focus & communication skills.

Investment In Training and Development

• We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
• We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

• Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
• We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
• We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.