Customer Sales Support Representative (CSSR)- Zambia

Sandvik Mining and Construction Zambia is a Sales Unit based in Kitwe, within Sandvik Mining and Rock Solutions, a Business Area, a leading supplier of equipment and tools, service and support for the mining industry. We also provide solutions and knowledge in a wide range of applications such as rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We operate sustainably and responsibly. To achieve this, we always act following our high ethical standards, putting safety first and always showing respect for the environment and the communities in which we operate.

Job Description Summary

To apply and use knowledge of sales process and tools to support front line sales representatives in promoting and selling the organization's products and services within assigned geographic area, product range or list of customer accounts to achieve significant sales targets.

KEY RESPONSIBILITIES:

• Adherence to all relevant Sandvik policies and procedures by relevant staff and provides proactive and visible safety leadership in all daily activities.
• Adherence to 5S policy.
• Answer all incoming customer calls/emails in a professional and efficient manner.
• Receive, process, and expedite parts orders (all product types) and enquiries for both internal & external customers in a timely and courteous manner.
• Educate the customer on the product /services available to them.
• Identify potential customer needs/opportunities to grow our business and work with the Account Management and PSSRs to deliver this.
• Support the Supervisor in achieving Team KPIs through managing the day-to-day volume of enquiries in line with current team objectives
• Support the team in the regular team meeting and actively participate to improve customer service.
• Handling complaints from both staff and customers, liaising with the CSC Specialist and Supervisor to ensure appropriate action is taken.
• Carry out all other reasonable duties and functions as required in the interest of promoting strategic goals and operational requirements

Competency

Technical/Functional

• Account Management
• Active Listening
• Business Markets
• Business Acumen
• Business Orientation
• Customer & Market Intelligence
• Knowledge of Sale Channels
• Negotiating
• Sales Planning Selling
• Service Excellence
• Value Based Selling
• Verbal Communication
• Telephone sales

 Education & Experience

• Grade 12 Certificate
• Certificate or diploma in business, marketing or sales or equivalent experience
• Diploma in business or equivalent experience.
• Technical qualifications are desired.
• 4 years’ experience in a sales role
• Inside sales experience
• Intermediate English proficiency
• Microsoft Office is minimum at intermediate level.

Other Requirements

• Salesforce experience (or other similar CRM system) will be highly beneficial.
•  Ability to work flexible hours.
• Availability and ability to travel within assigned area/territory as required.

A glimpse of our culture

Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.