Operations Program Manager (DIR)

Posted:
9/11/2024, 12:45:06 AM

Location(s):
England, United Kingdom ⋅ London, England, United Kingdom

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in strategic controls and payments to Citi’s Movement of Funds Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Movement of Funds – The team plays a crucial role in managing and refining risk associated with movements of funds – covering outgoing, incoming, and internal transfers.   Focused on defining a clear payment risk appetite, consolidating and reporting payment risks as a unified entity, and harmonizing controls across the enterprise.  Approach includes developing a cohesive framework for risk management and reducing reliance on detective controls by implementing proactive measures.  By addressing these areas, the aim is to streamline processes, enhance financial stability, and ensure consistent, effective operations throughout the organization.

To lead the implementation of strategic controls related to payments and payments risk.    Will manage the delivery of control program execution across operations, technology, risk and control, and all lines of defense as applicable.   To ensure the program parameters are fully defined and fit for purpose.  To ensure management and progress of the program is accurate, complete, on-time, and transparent to the constituent management teams.

Key Responsibilities:  

·        Establishment of movement of funds risk and portfolio governance

·        Undertake detailed planning of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution. 

·        Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance. 

·        Model best practice program execution and promote standardization and consistency across wider operations organization. 

·        Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums. 

 

Human Skills:

·        Leadership & Effective communication 

·        Strong Stakeholder Management to ensure cross collaborative buy in 

·        Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations. 

·        Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions. 

·        Experienced leader building and fostering a collaborative team environment, promoting teamwork, trust, and mutual respect. 

·        Decision making - decisive & data driven to provide clear guidance and alignment. 

·        Adaptability: Ability to navigate the team through ambiguity and embrace change 

·        High emotional intelligence to navigate the team through a complex matrix of stakeholders. 

 

Technical Skills:

·        Domain expertise: Across Operations and Finance functions and tools. Expert knowledge in end-to-end transaction lifecycle process. 

·        Change management: Large, complex implementations and transformation program expertise in finance and or operations.  

·        Data Migration: Extensive knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform. 

·        Process Improvement: Extensive knowledge of process improvement with a track record of streamlining operational or finance process. 

·        General ledger Expertise: good understanding of GL, systems, their functionalities, and best practice implementing.  

·        Business Knowledge: Knowledge of both Markets and Banking products from transaction booking to cash settlement and controls therein.  

·        Vendor Management: Experience in managing software vendors and 3rd party consultant teams. 

·        Strategic Thinking: Ability to align operational process with organizational strategies, with experience in strategic planning and execution. 

 

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

  • A discretional annual performance related bonus

  • Private medical insurance packages to suit your personal circumstances

  • Employee Assistance Program  

  • Pension Plan 

  • Paid Parental Leave 

  • Special discounts for employees, family, and friends 

  • Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#operationsoptimization

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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