About the Role:

Grade Level (for internal use):

09

The Team: S&P Global Market Intelligence Content Customer Success (CCST) and Data Quality Team is part of Data Management group. The team is involved in responding to data client queries and acts as an external data quality team with primary focus on improving data quality for all data sets.

The Impact: You will be responsible for managing a team that handles client questions and/or data quality for Estimates and/or Market Data. You will be working closely with product management, client support, data management and data operations to provide superior customer experience and improve overall data quality.

What’s in it for you:

This is a first line people manager role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

Responsibilities: 

• Lead a team of 12 to 15 associates.
• Ensure team members are compliant when responding to client questions and/or working on data quality sampling.
• Work on workflow analysis, management, monitoring, and resource allocation as daily operational activity.
• Plan resource requirements and develop back-up and succession plans.
• Creating an environment of consistent improvement, motivating the team to perform at a higher efficiency and foster a culture and initiatives that focus on team building and unity.
• Manages the performance review process, talent development and talent management processes of the team.
• Present and execute ideas for improving overall departmental processes, procedures, and tools.
• Continuously implement and innovate techniques to maximize productivity.
• Ensure clear and seamless communication across levels and teams.
• Manage workflow of client questions and/or data quality sampling independently.  
• Proactively looking for areas to improve overall client experience.  
• Motivate team to proactively look for procedure/ audit suggestions.  
• Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.  
• Be the advocate of the voice of customer and report key insights/trends. 
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. 

What we are looking for: 

• Overall 6+ years of experience in financial services/investment management out of which 2+ years of people management experience.
• Good problem resolution skills through effective collaboration with various stakeholders.
• Strong teambuilding and people development skills with excellent interpersonal, oral, and written communication.
• Ability to give and accept feedback constructively and provide coaching to the team.
• People management skills, ability to build and motivate a team.
• Maintains high ethical standards both personally and professionally, to maintain transparency in the team.
• Readiness to take on challenges and to challenge the status quo.
• Proven ability to work with minimal direction, maintain focus while working with routine tasks.
• Experienced in Client Management / Stakeholder Management.
• Self-motivated individual with proven ability to multi-task and balance various aspects of work while delivering highest quality results.
• Ability to manage performance under stringent timelines and result oriented.
• Ability to adapt to change and drive change within the team.
• Good knowledge of Data/Content Management operations and knowledge of Estimates and/or Market Data processes would be an advantage. 

Basic Qualifications:

• Education – Graduate/postgraduate in finance/MBA.
• Advance Proficiency of MS Excel.
• Knowledge of SQL and Power BI will be an added advantage.
• Basic Knowledge of Lean concepts is desirable.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)