Job Description:

The Senior Technical Account Manager plays a central role in managing all aspects of infrastructure delivery for significant clients. This position demands a dynamic leader who navigates technical problem-solving and delivery management with confidence and accountability. The TAM coordinates cross-functional teams, drives operational excellence through automation and analytics, and champions innovative technologies to deliver continuous value.

Key duties include:

• Leading and developing high-performing teams to meet and exceed delivery standards.
• Establishing trusted advisor relationships with clients, understanding their technical goals, and advocating for their success.
• Addressing delivery issues and identifying opportunities for enhancement and efficiency.
• Implementing creative solutions to complex client needs and ensuring operational efficiencies throughout the process.
• Supporting revenue growth, organisational development, and capability building.
• Balancing immediate priorities with long-term strategies to ensure both short-term results and sustainable growth.
• Demonstrating outstanding communication and interpersonal abilities for effective client engagement and team mentorship.

The ideal candidate brings proven experience in complex account management for large-scale clients, a robust technical background, and exceptional problem-solving skills. They are committed to delivering outstanding results and building lasting partnerships while continually raising the bar for operational and strategic excellence.

Qualifications:

• Over 8 years of senior leadership managing large, multidisciplinary teams in complex settings.
• Extensive experience in technical account management and strong technical skills.
• Strong financial leadership, including budget oversight and forecasting.
• Effective in reporting to senior stakeholders.
• Expert at building executive client relationships and trusted partnerships.
• Consistently drives innovation and operational excellence using modern technologies, lean methods, and automation.
• Delivers immediate results and secures long-term goals.
• Exceptional communicator and team builder.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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