Client Experience Coordinator

Posted:
8/14/2024, 5:00:00 PM

Location(s):
San Antonio, Texas, United States ⋅ Texas, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Medical, Clinical & Veterinary

AmeriVet Veterinary Partners is looking for a detail-oriented and organized Coordinator to join our Growth & Client Experience team! Our coordinators work closely with our Operations field teams to ensure projects and initiatives are successful from start to finish. This role requires excellent communication skills, multi-tasking abilities, and a passion for delivering high-quality results.

Responsibilities:

· Works in a support role for the Growth & Client Experience team

· Supports the Growth & Client Experience team to meet and exceed revenue goals

· Assists with various stages of G&CE Initiatives and projects, which includes:

o Onboarding veterinary practices into initiatives

o Facilitating follow ups with veterinary practices

o Tracking KPI’s of each project to drive compliance and gauge success

o Ensures deadlines are met

· Assists with administrative duties and data entry related to G&CE support

· Assists in reviewing processes to identify inefficiencies and help make improvements as the company continues to grow

· Develops and implements SOPs to ensure best practices for client communication systems

o Setting AmeriVet standards and improving system efficiencies will result in improved VCPRs, increased client retention, and cost savings

Qualifications & Requirements:

· Ability to properly prioritize and complete tasks simultaneously

· Ability to problem solve and adapt to multiple situations

· HS Diploma or educational equivalent

· Excellent communication skills

· Computer efficiency

· Very detail-oriented

· Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)

· Preferred: Previous experience in the veterinary industry

· Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:


•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives
•    Employee referral bonus programs and much more!


AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.