Regional Manager - Affordable Multifamily Property Management

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

This position will be a hybrid role overseeing a portfolio of affordable communities in the DC Metro area to include MD, VA, and DC. Travel throughout the region while working on-site at communities as-needed is required, and the ideal candidate will reside withing driving distance of the communities within the region.

Education/Certificates:

• High school diploma or equivalent required; Bachelor’s degree preferred

• CAM or CPM certification preferred

• Real Estate License preferred

• Valid driver’s license required

One or more of the following designations strongly preferred:

• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred

• Housing Credit Certified Professional (HCCP) Designation preferred

• Certified Credit Compliance Professional (C3P) Designation preferred

Experience:

• Minimum of five years of progressive multifamily property management experience

• Experience managing LIHTC communities is required

• Multi-site management experience required

• Experience with Tax Credit Compliance, EIV, and HUD Section 8 subsidy programs required

• Experience with New Build Lease Up preferred

• Experience with Resyndication / Redevell

• Experience in a leadership position and proven ability to develop and manage a successful team

• Experience using Yardi or other related property management accounting software

• Experience in writing and maintaining budgets

• Prior experience preparing for a REAC inspection, as needed for HUD properties

• Bilingual English/Spanish a plus

Skills, Knowledge & Abilities:

• Strong understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).

• Strong understanding of federal, state and local fair housing laws and provisions. 

• The ability to read and understand regulatory agreements

• Must have knowledge of REAC and MOR compliance

• Strong knowledge of Microsoft Outlook, Word, and Excel.

• Strong knowledge of Yardi or other property management accounting software.

• Strong math and accounting skills.

• Strong typing skills.

• Ability to read, write, understand, and communicate in English.

• Superior customer service skills including the ability to manage difficult customers and/or situations. 

• Strong attention to detail, organizational and time management skills.

• Professional verbal and written communication skills.

• Strong leadership and management skills; ability to direct a team.

• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility.

• Ability to set, manage and meet goals and deadlines on a consistent basis.

• Ability to exercise independent judgment.

• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.

• Ability to travel and work a flexible schedule to include weekends, evenings, and holidays.

Essential Duties:

• Interviews, hires, trains, supervises, counsels and terminates staff in accordance with company policy.

• Consistently demonstrates exceptional leadership, coaching, guidance, ongoing feedback and motivation to staff.  Ensures adherence to company policies and procedures.   

• Develops, executes and monitors each property’s operation budget.   Compiles and analyzes data to manage property budgets and adjusts based on progress toward objectives and company goals.

• Makes a practice of reviewing the monthly operating statements with the Community Managers, to ensure that property is operating within the parameters of the approved budget.  Makes suggestions to control expenses and manage the property at maximum cost effectiveness. Discusses any variances with the Community Manager.

• Work with the compliance team to ensure Community Managers are meeting the affordability requirements required on the properties.

• Works with Community Manager to ensure budgeted occupancy levels at budgeted rental rates and in conjunction with other property goals.   

• If applicable, participates in scheduled Lease Rent Optimizer (LRO) calls, completes required reporting, and makes pricing recommendations to maximize rental income.

• Ensures the effective execution of lease renewal strategies as well as resident retention plans.

• Ensures ongoing and up to date knowledge of all market conditions.   Regularly monitors market trends and portfolio competition.

• Develops, implements and monitors marketing plans for each property based on analysis of competitive properties.  Assists each property in advertising and promotion needs to maximize marketing plans. 

• Assesses each property to determine proper staffing requirements and makes recommendations.

• Responds to escalated resident complaints in a professional and timely manner.

• Reviews social media websites to ensure online reputation management.

• Reviews and approves vendor contracts. 

• Ensures that all general liability, workers comp and property loss claims are documented and reported timely and accurately.

• Conducts timely visits and personally inspects each property on a regular basis.  Ensures marketability of the community, both interior and exterior.  Records deficiencies, including liability concerns and safety hazards, and ensures necessary action is taken.  Maintains written record and reports, as required.   

• Assists Community Managers in achieving and maintaining budgeted occupancy.

• Prepares and conducts corporate or investor tours.

• Collaborates with and utilizes resources from support departments to improve and impact revenue, marketing strategies, leasing efforts, occupancy, and resident retention.

• Coordinates with Redevelopment regarding ongoing property and unit renovations, if applicable.

• Coordinates with New Construction regarding status of project, if applicable.

• Approves and submits timesheets, commissions and bonuses timely and accurately.

• Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance. Conducts regular audits to ensure overall compliance.

• Performs routine audits of on-site files and records and corrects problem areas with the Community Manager.

• If applicable, ensures that all bond or tax credit requirements are monitored regularly and are in full compliance. 

• Communicates with owners, Asset Managers and Corporate associates, providing necessary updates, as required.

• Completes and communicates evaluations of associates and makes recommendations for salary increases and/or advancement.

• Holds regular staff meetings to ensure communication is received timely and consistently by all team members and to keep associates informed and engaged.

• Ensures that all associates under area of supervision are up to date with training; have a strong understanding of the company’s policies and procedures, including all fair housing laws, the operations manual (SOP), and employee handbook. 

• Cross trains, coaches and develops qualified candidates for future opportunities within the company. 

• Resolves associate disputes in a professional and timely manner, promotes associate retention, and controls associate turnover. 

• Completes company required training by established deadline.

• Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

• Any other duties or responsibilities that may be assigned.

#LI-NICOLE

Estimated Rate of Pay:

$98,560.00 - $127,500.00

This position is exempt; the range above reflects annual salary.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: 

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) 
• Matched 401(k) 
• Medical, dental & vision insurance 
• Flexible spending account 
• Life insurance 

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.