Job Description:
 

Joining Avnet, a Fortune 500 company, offers the opportunity to be part of a globally respected industry leader with a strong reputation for innovation, stability, and long-term growth.
 

As a Customer Service Representative you will be responsible for the support of customers across all Global EMS customer programs.

Responsibilities may include but are not limited to working closely with the Supply Chain Manager / Operations Manager, Sales, and Asset teams on the tactical execution of the overall engagement.

You will be responsible for the quotations both for local and corporate customers, order backlog management, preparing offers, and handling various administrative tasks linked to the daily business.

What's in it for you:

• Hybrid working model (50% working from the office).
• A supportive multicultural team environment where everyone is working toward the same goal.
• A strong open-door policy.
• An environment where you will have the tools and opportunities to further your career.
• Meal Vouchers (Ticket Restaurant).
• Private Medical Insurance.
• LinkedIn Learning license.
• And more….
  
   

What you'll be doing:

• Complete appropriate weekly task list by working with the leaders and managers, prioritising workload accordingly Responsible for the day-to-day
• Customer communication for the assigned engagements / accounts.
• Prepare and maintain all customer price and cost models including day-to-day operations of timely and accurate updating of quote tool(s) and other systems
• Create and maintain Customer and Manufacturer pricing agreements in SAP.
• Create Quotations and mass quotations for the assigned accounts
• Contribute to strategic pricing decisions and creates pricing models to support customers.
• Create and maintain firm order demand in SAP:
• Create and update Customer Purchase Orders
• Review Customer Order backlog and actions systemic blocks and outbound shipments
• Review and provide feedback to the Supply Chain Manager / Program Manager regarding potential inability to meet customer immediate demand.
• Maintain and update electronic and/or hard copy records as required.
• Adhere to process and quality standards for Global engagements and meet defined metrics.
• Effectively communicate with customers regarding current product information and provide accurate and detailed pricing, quotes, and input on products and final solutions.
• Promptly and accurately respond to prospective or existing customer information requests.

Ideal person:

• Fluent in English (oral/written) is mandatory. Any other language will be an advantage.
• Computer, email, phone, communication, and fast-paced solving skills required.
• MO skills, mainly in Excel.
• Ability to identify opportunities that benefit the customer, build and deliver solutions that meet customer expectations, and establish and maintain effective customer relationships.
• Excellent communication skills.
• Open to learning new skills.

#LI-EMEA

#LI-AVNET

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected]. 

Job Applicant EMEA Imprints