Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

We are still growing with new and exciting opportunities – Be a part of our team!

Bill Gosling Outsourcing is looking for Customer Service Agents to work in our beautiful office in Heredia, Costa Rica. 

As a  Customer Service Agent, you will:  

Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.  Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

​Key Responsibilities

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

Requirements

• Previous experience in Customer Service is preferred

• English Proficiency of CEFR B2 / 85% or better

• Successful completion of high school education is preferred

• We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral

• Ability to connect with customers with empathy and offer helpful solutions

• A desire to grow and drive your career forward

Why work with us? 

• Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus

• Performance Bonus

• Birthday day off (paid)

• Marriage Leave (3 days paid)

• Bereavement Leave (3 days paid)

• Free counseling sessions

• Point-to-point transportation

• Annual merit increase

• Asociacion solidarista 

• Dental Benefit

• SmartFit Partnership

• Employee Discount Hub (Discounts in restaurant, hotels and flights)

• Free parking for all employees

• An amazing work culture where you can learn and grow

• Opportunities for internal growth within the company

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

CHECK US OUT!

Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingCR

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers