Sr. Manager, Ops Management & CRP & Service

Posted:
4/6/2025, 12:07:06 PM

Location(s):
Shanghai, China ⋅ Shanghai, Shanghai, China

Experience Level(s):
Senior

Field(s):
IT & Security

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

负责分公司运营部的工作统筹指导,确保友邦保险的产品、服务及内部运作、业务流程符合所需的质量标准。

  • 全面负责分公司运营部的工作统筹指导,根据分公司发展规划及总部运营部指导,制定分公司运营部发展规划、年度工作计划、预算计划,并负责制定并分解分公司运营业绩目标。
  • 协调分公司资源,统筹运营及服务条线公司级重大运营项目承接,推动项目在分公司落地实施。
  • 监督落实情况负责部门人员绩效考核,监督部门各项工作、绩效指标、管理要求的落实及完成情况。
  • 负责部门员工的能力培养与发展,搭建部门人才梯队,提升专业能力水平
  • 根据分公司整体运营工作计划及业绩目标,负责汇总分析分公司运营数据,撰写相关管理报告。
  • 统筹实施应对当地监管的调研、检查、调研等要求,统一回复当地监管要求的运营相关的数据报送、运营报告。
  • 协调、执行条线内部的反洗钱日常工作, 确保反洗钱法律法规要求、公司反洗钱制度及流程相关要求有效落实,包括不限于客户身份识别及交易记录信息登记更新、名单筛查与预警排查、大额可疑交易调查与上报、客户风险评估、高风险客户/业务强化尽职调查及审核等。
  • 对接合规部总体规划要求及营运内部风险管控要求 开展反洗钱工作的检查、整改、培训及宣传、汇报等工作。

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.