IT Application Support - (Mobile App and Branch Teller Web Application)

Posted:
5/13/2026, 7:48:40 PM

Location(s):
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Wilayah Persekutuan Kuala Lumpur, Malaysia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Software Engineering

Workplace Type:
Hybrid

If you are looking to excel and make a difference, take a closer look at us…

Overview:

The role focuses on the end-to-end management and technical support of critical banking platforms, specifically Mobile App and Branch Teller Systems. The core responsibility involves ensuring the seamless operation of these applications and their various interfaced systems. This includes leading incident management and troubleshooting efforts by following established SOPs to resolve production issues efficiently.

Beyond day-to-day support, the position is deeply involved in the Software Development Life Cycle (SDLC). Key tasks include conducting feasibility studies, performing detailed user requirement analysis, and designing technical solutions that align with business needs. The role acts as a vital bridge between stakeholders, coordinating with the PMO, SMEs, and end-users to translate complex requirements into functional specifications.

Furthermore, the role demands strong organizational skills to plan and control resources for application development. By combining technical development with strategic implementation, the position ensures that business applications remain robust, scalable, and well-supported within the production environment.

Responsibilities:

  • Provide support for native iOS (Swift) and hybrid Ionic mobile applications, ensuring seamless connectivity with backend APIs.

  • To ensure a seamless integration between your .NET/IIS web applications with Core Banking.

  • Manage source code and version control using GitLab, ensuring robust CI/CD pipelines for SIT, UAT, and Production deployments.

  • Support the end-to-end deployment process across SIT, UAT, Pre-prod, and Production environments for multi-stack applications (.NET, Java, iOS)

  • Supporting Mobile App and Branch Teller System related issues and related interfaced application systems.

  • Responsible for Mobile App and Branch Teller System application design and relevant interface design

  • To meet with user to understand the new URS or production issue; feedback and respond to their requested or concerned.

  • Performs system analysis, technical design and develop plans for system and business.

  • To ensures the changed and enhanced systems meet user functional requirement specifications.

  • To ensure all documentation, processes and methodologies used, system development and implementation as per Bank’s standards & methodologies.

  • To ensures stability, security and reliability of technical deliverables.

  • Provides technical assistance in Mobile App and Branch Teller System.

  • To co-ordinate, discuss and facilitate vendor on CR or production support issue.

  • Liaise with PMO/GITI/GITS/SME on fix/enhancement/projects.

  • Liaise with vendor on fix/enhancement/projects.

Skills & Experience We Are Looking For:

  • Degree in Computer Science or Information Technology or Software Engineering or equivalent.
  • Working experience with similar apps support is an advantage.
  • > 2 years of experience in IT Enterprise Applications related functions - support  in financial environment.

Special Skills

  • Intermediate level of scripting command in Linux and Window
  • Proficient at MSSQL (t-SQL, stored procedure), MySQL
  • Backend & API : JavaScript, Node.js, C#, VB.net, C++
  • Frontend & Web : Ionic, Cordova, AngularJS, HTML5, CSS3, ASP.NET
  • Mobile Ecosystem: Swift (Native iOS), Ionic
  • Data Architecture : MS SQL Server (Expert T-SQL/SSIS), MySQL
  • Infrastructure Linux, Windows Server, IIS
  • Ops & Tooling : ServiceNow, Jira, GitLab, Summit, SSMS

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank Berhad

Website: https://hlb.com.my/

Headquarter Location: Kuala, Kalimantan Barat, Indonesia

Employee Count: 251-500

Year Founded: 1905

IPO Status: Public

Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management