Posted:
9/19/2024, 2:11:02 PM
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
Who we are
Kins Health is a modern physical therapy practice with a mission to restore the mobility and confidence of those suffering from chronic pain, surgery or injury. Our vision is to create the easiest way to find and stick with a physical therapy program. We combine the best of in-person/telehealth care with the power of digital tools to drive matching, adherence and satisfaction. In building Kins, we have the potential to transform millions of patients' lives by broadening access to effective treatments for musculoskeletal (MSK) disorders, which impact half of all US adults.
About The Job
As a member of our customer experience team, you’ll deliver concierge-level service to our potential patients, active patients, as well as our physical therapists. You’ll directly engage, nurture, and onboard potential patients by explaining (and in some cases selling!) the Kins model, answering questions about insurance & benefits, matching them with a physical therapist, and scheduling their first appointment. You’ll also respond to inbound requests from existing patients, physicians, and other healthcare providers. Finally, you’ll be a key part of supporting our physical therapists - solving problems, answering questions, and helping to ensure that they have a positive experience working at Kins.
With empathy, compassion, and a passion for service, you’ll represent Kins in each and every interaction. You’ll be part of a team who prides themselves on solving problems, multi-tasking in a fast paced start-up environment, and working together to deliver an exceptional experience to all of our patients and physical therapists.
Responsibilities
Relevant Experience
Full-time base hourly range of $18 to $22 plus benefits.
Benefits include: Full medical, dental, and vision coverage and a robust time off package.
Website: https://www.kins.com/
Headquarter Location: Ginza, Tokyo, Japan
Year Founded: 2018
IPO Status: Private
Industries: Health Care ⋅ Pharmaceutical