Dedicated Line Manager

Posted:
12/16/2024, 10:56:09 PM

Location(s):
Sofia, Sofia City Province, Bulgaria ⋅ Sofia City Province, Bulgaria

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Job Overview


In this role, you will be responsible for a sponsor-dedicated team of clinical staff working in support of clinical studies, and ensuring projects are appropriately resourced, employees are trained and meeting project objectives.

We are seeking a motivated team leader who is passionate about driving change. The ideal candidate is based in Bulgaria, fluent in both Bulgarian and English, and possesses relevant experience within the pharmaceutical industry.


Essential Functions


• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance, and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
• Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
• Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
• Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
• Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
• May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
• Participates in corporate or organizational departmental quality or process improvement initiatives.

 

Qualifications


• Degree in scientific discipline or health care preferred.
• Prior clinical trials and CRA experience, including experience in a management/leadership capacity or equivalent combination of education, training and experience.
• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice and International Conference on Harmonization guidelines).
• Good leadership skills.
• Good command of MS office tools.
• Written and verbal communication skills including fluency in Bulgarian and English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com