Commissions Processor

Agent Pipeline

St Albans, WV

About Agent Pipeline

Founded in 1988, West Virginia-based Agent Pipeline, an Integrity partner, is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.

Job Summary

The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies.

Primary Responsibilities:

• Assist in pulling all statements that correspond with listed deposits within 24 hours of notification of deposit.

• Follow company processes in ensuring no statement is processed prior to being Matched/Reconciled.

• Process statements fully and accurately within two (2) business days of Matched/Reconciled date. Exceptions permitted.

• Submit all batch exceptions in a timely manner.

• Recalculate batches daily until all exceptions are cleared.

• Update all systems as applicable.

• Follow all departmental and company policies and procedures.

• Respond to all commission tickets within eight (8) business hours of receipt.

• Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.

• Ensuring the commission ticket board is updated.

• Maintain an audit rate of <3% error rate.

• Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.

Primary Skills & Requirements:

• Excellent verbal communication skills

• Analytical skills

• Excellent customer service aptitude

• Attention to detail

• Professionalism

• Multi-tasking skills

• Dependability

• Willingness to learn and adapt

• Organizational skills

• High school diploma or equivalent

• 1+ years of customer service, sales, and/or call center experience preferred.

• College degree preferred.

• Must have exceptional interpersonal, customer service, sales, problem- solving, verbal and written communication, de-escalation, and conflict resolutions skills.

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Must be able to pass monthly OIG/SAM Exclusion List checks and annual compliance trainings.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.