Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Treasury and Trade Solutions team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  

Team/Role Overview

The Services TPM BAO Support Manager will play a key role in developing and executing the Services BAO support team. This includes supporting Business Activity Owners (BAOs), typically product managers, across clusters to complete all in-scope Third Party Management activities required under the TPM program.

Services TPM Dedicated BAO Support covers the end-to-end TPM lifecycle process, from supplier risk assessment, through on-boarding, ongoing monitoring and offboarding. The Team provides operational support, process guidance, quality assurance and quality control oversight to Services teams focused primarily on legacy Alternate control Frameworks (ACFS) that have migrated to the standard framework (FMIs/Agent Banks). Leveraging, standardized processes to execute robust risk management activities throughout the third-party management life cycle.

The manager will drive accurate and complete control closure, guidance and support for activities, tracking metrics and required gap remediation. They promote a globally consistent approach to TP management aligned with Third Party Management Policy. This position will be part of the TTS Global COO office under the Central Governance and Controls group.

What you’ll do

• Accountable for the overall management of all Services BAO Support activities globally, including providing top-level guidance and direction to the team
• Examples include:
  • Provide thought leadership to drive efficient BAO support role activities
  • Drive operational performance an deliver timely and quality-driven results;
  • Implement desktop guidelines or procedures
  • Conduct regular cadence of staff and 1:1 meetings
  • Ensure that staff has clear goals and expectations with regards to the results by which they will be measured
  • Actively monitor and assess staff’s development needs, implementing required training and development opportunities
• This is a working role, and the manager should expect to dedicate 25% of time to managing and the remainder will perform BAO support activities focused on higher risk third parties.
• Work with Business Activity Owners (BAOs) and Third Party Officers (TPOs) across Services focused primarily on Agent Banks and FMIs.  Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices and ensure compliance with procedures including but not limited to the following:
  • Risk assessments (TP-RAPs, IRQ)
  • Due diligence (Due Diligence Questionnaires (DDQs),
  • Compliance assessments
  • Fraud assessments
  • records management assessments,
  • Performance (SLA tracking)
  • Contingency assessments for critical TPs
  • Monitoring third party’s performance to SLAs
  • Monitoring customer complaints related to third parties
  • Monitoring compliance to Citi Records Management standards
  • Support reporting activities, as required
• Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with TPM requirements and any other business required processes, e.g. DDQ
• Coordinate with other businesses to complete DDQs on shared agent bank relationships
• Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
• Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
• Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence or ongoing monitoring activities
• Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
• Engage with Third Party Officers (TPOs) as well as Enterprise TPM or SME teams as needed
• Proactively engage with Payments and Investor and Issuer Services teams and share results to BAOs/TPOs supported. Build strong internal relationships and help strengthen controls and awareness across Services
• Promote integrated, robust, globally consistent approach to TPM aligned with Third Party Management Policy.
• Have a clear understanding of all Citi policies and procedures that directly impact TPM and Business Stakeholders to drive the adoption and adherence to processes and procedures

What we’ll need from you

• Bachelor’s Degree or equivalent experience (MBA a plus)
• Related experience in vendor management, third party risk, or risk and control functions
• Strong knowledge of third party management requirements
• Program/ Project Management experience a plus
• Ability to work effectively and drive results with a virtual global team
• Strong experience in analytics and problem solving
• Proficient in MS Suite of application, specifically proficient in Excel and PowerPoint
• Global mindset and proven record of leadership experience in third party management
• Proficient with business control and compliance frameworks for financial institutions
• Self-Driven in utilizing resources, expanding expertise to build team knowledge
• Able to build a team and process from ground up
• Detail oriented and able to effectively manage and track large portfolio of activities
• Excellent influential skills
• The ability to effectively manage and navigate through multi-faceted disciplines throughout the organization
• Self-starter with a track record of building and leading teams and executing implementation
• Executive presence: ability to have voice heard
• Excellent verbal, written and interpersonal communication skills: Ability to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
• Strong management and leadership skills
• Excellent oral and written presentation skills

What we can offer you

This is a role that'll offer you deeper exposure to Services operating environment, across all products, through engagement with the third party component. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.