Job Description Summary

Job Description

Key Responsibilities/essential functions include:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. 
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 
• Complete all planned Quality and Compliance training within the defined deadlines. 
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization. 
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 
• Insure timely dispatch closure. 
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. 
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications:

• Qualified to Degree level or equivalent. 
• Technical and analytical skills. 
• At least 1  years Field Services experience. 
• Comprehensive knowledge of a specific modality or multi-modalities. 
• Proficiency in English. 
• Ability to work independently.
• High work standards and quality. 
• Initiative and motivation.
• Plans and organizes work effectively. 
• Strong communications-, listening- and interpersonal skills.
• Good Customer skills; deals tactfully and effectively with differences of opinion.

Additional Information