Location(s): New York, United States ⋅ New York, New York, United States
Experience Level(s): Junior ⋅ Mid Level ⋅ Senior
Field(s): Customer Success & Support
Manage and track all leased and rental trucks for constant accountability and billing.
Maintain and update the internal system (IGLOO) to show accurate information.
Conduct daily yard checks, verifying mileage and inspections of all units to stay on top of available inventory.
Review Rental agreements and update them to reflect outgoing and incoming mileage, fuel usage and location of vehicles.
Ensure the company is on top of funds and budget by requesting and imputing customer mileage to track fuel charges.
Stay up-to-date on fleet location to verify who had the vehicle in case of tickets or toll violation payments.
Verify insurance and business legitimacy before rental to new customers, ensuring we do business with credible persons limiting the destruction, loss of vehicle and unpaid debt.
Upon return, report and document the unit's fuel shortage and any damage to the Branch Manager and Licensing Department, immediately addressing any issues or fuel costs to the vehicle.
Report all billing issues to CFO and financial team immediately.
Identify any mechanical issues with rental trucks and report to the Service Manager for immediate rectification to minimize downtime.
Manage preventative maintenance scheduling, quality, and customer satisfaction.
Listen to and resolve customer complaints regarding services, products, or personnel.
Obtain initial vehicle information and check the vehicle into the workshop and system. Create work order for needed repairs.
Give a complete and accurate written cost estimate for parts and labor.
Work with the Technicians on vehicle status and communicating timeline for repairs to customers.
Assure effective communication with customers, Foreman and Technicians.
Perform inventory, order parts needed for the branch and reconciling cash receipts.
Plan and prepare work schedules and assign Technicians to specific duties.
Attending company meetings to exchange product information and coordinate work activities with other departments.
Assist during the initial training and evaluation of personnel (Mechanics).
Other projects and tasks as assigned by Branch Manager.