Job Description:

Provides general information about venue or event as needed

• Checks for credentials and allows access as required or designated
• Addresses patrons concerns and refers them to the appropriate personnel for resolution
• Will provide guest with a welcoming and stress-free experience.
• Monitor access points for prohibited individuals may attempt to bring into the facility
• Interact in a professional manner when dealing with other building staff, clients, guest, supervisor, and corporate staff.
• Follow and adhere to policies and procedures needed to maintain security within the various facilities, loading dock, and perimeter.
• Complete all assigned tasks within the guidelines & deadlines set by department Supervisors.
• Comply with all legal & ethical instructions given by department Supervisors.
• Conduct patrols of the building on a regular basis.
• Monitor and remotely operate an array of cameras.
• Man fixed-post positions, monitor and report activity.
• Respond to all security & safety related calls in a timely manner.
• Exhibit exemplary conduct & appearance while on duty.
• Comply with & adhere to all the department’s performance, conduct, &   attendance standards.
• Adhere to the Security Department’s Prime Directives.
• Must show a commitment and willingness to provide excellent customer services.
• Complete all assigned tasks within the guidelines & deadlines set by Supervisors and/or the Security Management.
• Write report, report any malfunctions, misconduct or operational safety issues.
• Interview witnesses, write incident report as necessary
• Assist with the development and implementation of public safety plans for the day to day operations or special events.
• Conduct regular inspections of all floors and exhibits, rotate post as assigned
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent-Some College Preferred.
• 6 months to 1 year customer services experience, preferably in a similar environment.
• Ability to communicate effectively in English.
• Ability to pass a pre-employment background check, employment verification, and post-offer drug screening test.
• The employee must maintain a neat, clean and well-groomed appearance per the LEGENDS GLOBAL Human Resources Policies and Procedures.
• Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain.
• Pleasant and Positive personality.
• Must be able to work in a fast paced environment.
• Ability to represent the Event Services Department in an exemplary manner.
• Ability to maintain good business relations with all the employees & managers in other departments.
• Ability to exhibit maturity by making sound judgment.
• Ability to sit, walk, stand, lift 45 lbs, reach, pull, push, grasp, and drag.
• Assist with checking in packages, visitors, and vehicles.
• Ability to memorize, recollects, and quickly retrieves relevant information.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances without the loss of composure.
• Ability to maintain patron, employee, and company confidentiality.
• Other duties as assigned.

Work Conditions:

• Tasks are performed with moderate supervision.
• Walking & standing occurs 90% of the time.
• Talking, hearing, walking, running, & vision activities occur continuously.
• Some tasks may require employees to come in contact with hazardous chemicals.
• Employee should use precautions & follow safety guidelines.