Customer Service Representative

Posted:
8/21/2025, 11:17:31 PM

Location(s):
Munster, Ireland ⋅ Limerick, Munster, Ireland

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.

Our client is the #1 job site worldwide, with over 180 million unique visitors per month. They give millions of target applicants free access to jobs in every sector. They are truly passionate about helping companies hire the best talent and being able to offer the best opportunity for job seekers to get hired.

This great opportunity involves reading & analysing specific content and paying attention to details. Details that people other than you would often overlook while casually skimming job descriptions.
Simply, we’re looking for the best of the best to help support our team. We hope that’s you!

Working within a team, you’ll deliver impactful communications through a wide range of content types and channels. So, if you’re someone who loves to write and has a keen eye for detail, then we want to hear from you.

Note: for the successful candidate, the option to work from the office or remotely within Ireland will be provided.

Job Requirements:

Responsibilities

  • Analyse jobs and identify scams, spam, and other low-quality content and decide how to handle these issues.
  • Investigate companies to determine their legitimacy and accuracy of content.
  • Moderate the quality of jobs and accounts by effectively recognizing problematic patterns and “red flags”
  • Suggest ways to improve our products and internal tools
  • Help define the policies that guide company-wide quality decisions
  • Ensure that job seekers get the most out of their job search experience
  • Review and re-evaluate accounts that have been previously rejected for job posting. This will require contacting the customer by email to further validate and clarify any information that may have caused the application to be rejected previously
  • Collaborate with moderators via chat to help resolve difficult issues or need assistance with language translation

What you’ll need:

  • Excellent written & spoken Spanish & English
  • Must be internet savvy
  • Very Detail Oriented
  • Passionate about digging into a problem and figuring it out
  • Must have proficient verbal, written and interpersonal skills and be able to work independently.
  • Adept at time management
  • Self-directed
  • Fraud experience advantageous
  • Able to identify trends and potential red flags
  • Excellent communication skills with other team members
  • Constantly driven to improve your area of responsibility
  • Flexibility for working hours and variable shift patterns including weekends

Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise

Website: https://weareeverise.com/

Headquarter Location: Singapore, Central Region, Singapore

Employee Count: 10001+

Year Founded: 2016

IPO Status: Private

Last Funding Type: Private Equity

Industries: Artificial Intelligence (AI) ⋅ Customer Service ⋅ Internet of Things ⋅ Technical Support