Posted:
9/11/2025, 5:04:22 PM
Location(s):
Hong Kong, China
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
From within the SWIFT Central Control Centre, we manage the global and critical financial networks and services. In one of the product teams, we are looking for a candidate to complement the team, who brings the right experience and has the drive to go through an accelerated, on the job learning path.
In this role, we expect the candidate to balance time between an active participation in service operation team and working on improvements on the day-to-day routine activities, our tools and the use of big-data to optimize operations.
With oversight from more senior staff, you will be in the front line to manage the service and keep availability and security to the highest standards.
In collaboration with the product teams and with other Specialists, you will propose and work on improvements on how we can optimize and improve the way we operate and support our products. This will include reduction of manual effort through automation, optimize abilities of tools and use big-data to pro-active detect anomalies before it affects our service. We operate in a 24/7 financial world, which means the role can include weekend hours (No night shift).
What to expect:
Be part of a team of product specialists managing the critical services from the SWIFT Central Control Centre.
Participate in day-to-day monitoring and control activities, problem management and change implementation
Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution
Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure
Identify and automate repetitive and manual tasks in the day to day service operations
Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service.
Work with other Specialists to standardize product monitoring dashboards and identify opportunities for synergy between those products
Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems
Maintain and improve procedures, processes and documentation relevant to the supported products
Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications
On shift rotation with pay or leave compensation (no night shift)
What will make you successful:
Bachelor Degree in IT / Engineering or equivalent work experience
2-4 years experience in production/technical support. Fresh graduate who are fast learner with positive attitude will be considered as Associate Specialist
Proven experience with HP-UNIX / Linux
Proven experience with big-data analyses tools like Kibana and ElasticSearch
Experience with Oracle or other DB Platforms
Experience with automation/scripting to optimize operational product management
Good communication skills in verbal and written English
Analytical and methodical in problem investigations and approach
Disciplined and procedure/process oriented
Ability to work under pressure and be part of a multicultural team
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Website: https://swift.com/
Headquarter Location: La Hulpe, Brabant Wallon, Belgium
Employee Count: 5001-10000
Year Founded: 1973
IPO Status: Private
Industries: Financial Services ⋅ Security