The Digital Account Executive is responsible for managing client accounts, developing and executing digital marketing strategies and ensuring the delivery of high-quality services that meet client objectives. This role involves collaboration with internal teams, effective communication with clients, and a strong understanding of digital marketing trends and tools. He/She will also work closely with Account Manager.

RESPONSIBILITIES

1. Client Management

• Establish and build relationships internally and with junior & mid-level client
• Serve as the primary point of contract for clients, maintaining strong relationships to understand their needs and objectives
• Day-to-day project contact with lower to mid-level clients and other agency partners to manage the logistical aspects of project delivery 
• Conduct regular meetings and check-ins with clients to review campaign progress and gather feedback
• Prepare and present reports on campaign performance metrics, insights, and recommendations for optimization 

2. Project management

• Ensure all agency briefs are complete and clear (context, mandatory information, deliverables, timelines, budgets etc.) before engaging managed resources 
• Oversee the execution of digital projects from initiation to completion, ensuring adherence to timelines and budgets, under the supervision of Account Manager.
• Work with internal teams (strategy, creative, tech, media etc.) to ensure projects are executed effectively and on time
• Develop accurate and detailed contact report after every meeting with internal and/or external stakeholders
• Have a basic understanding of staffing and scoping requirements and the ability to recognize scope changes and escalate to senior team members as needed  
• Identify potential project risks and develop contingency plans as needed
• Enforce internal Quality Assurance (QA) processes and measure to avoid/minimise duplication of effort and protect agency reputation 
• Ensure regular communication of project status with Account Manager and Deputy Managing Director
• Manage multiple client accounts simultaneously while prioritizing tasks and maintaining attention to detail

3. Digital Strategic Planning

• Partner with Account Manager in preparing relevant materials, including market information, trends, competitive information as well as client product information for development of plans or strategies
• Stay up to date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications program and customer experience.

 

QUALIFICATIONS

• University graduate (in related field preferred)
• 1 year experience in communication/ digital or related experience required with established track record
• Strong written and verbal communication skills in English
• Detailed-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a fast learner 
• Demonstrable passion for creativity and all aspects of the agency’s business
• Basic understanding in customer experience design, digital marketing and project management
• Basic research and analysis skills
• Willingness to take on new challenges
• Natural and effective collaborator
• Proactive in learning and developing additional skills
• Proficient in MS Office tools, in particular Word, Excel and PowerPoint
• Team player, problem solver, hard and fast worker, organized, and autonomous
• Flexible and able integrate in any type of working environment.
• Out of the box thinking for recommendations
• Has analytical skills and an eye for innovation
• Digital & Social media enthusiast with an established understanding of the wider digital communications landscape

 

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