Posted:
6/30/2026, 1:12:30 PM
Location(s):
Minnesota, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why this role is important to Field Nation:
The Senior Customer Success Executive is the most strategic partner our enterprise buyers have, the person they call before they make a decision, not after. The Sr. CSE earns the right to lead that transformation by working through three lenses every day: Trusted Advisor, Success Engineer, and Value Manager. With all three, you are a strategic partner.
Our Sr. CSEs use AI as a co-pilot, not a replacement, to amplify both the technical and business sides of the role. AI handles what is repeatable. The Sr. CSE owns what requires judgment, trust, and relationship.
A Note on AI:
AI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.
While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.
Website: http://www.fieldnation.com/
Headquarter Location: Minneapolis, Minnesota, United States
Employee Count: 101-250
Year Founded: 2008
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Marketplace ⋅ SaaS ⋅ Software
Visa Sponsorship: Sponsors work visas