Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Management Framework Design and Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of the service management framework. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues related to critical business systems. - Collaborate with cross-functional teams to identify and implement solutions. - Provide support to end-users and address their queries and concerns. - Contribute to the improvement of the service management framework. - Stay updated with the latest industry trends and technologies. - Ensure adherence to best practices and standards in application support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Strong understanding of ITIL principles and practices. - Experience in incident management, problem management, and change management processes. - Good To Have Skills: Experience with IT service management tools such as ServiceNow or Remedy. - Knowledge of ITIL service transition and service operation processes. - Familiarity with IT infrastructure components and their interdependencies. - Experience in analyzing and interpreting application logs and performance metrics. - Ability to prioritize and manage multiple tasks in a fast-paced environment. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Management Framework Design and Implementation. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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