• Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines
• Review design and evaluate the efficiency of the recommended design
• Recommend best practices should alternative design be more automated/efficient/productive
• Configure according to best practice guidelines
• Troubleshoot software solutions in a wide array of configurations and customer environments
• Thoroughly test configuration before declaring configuration to be complete
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Work on multiple Implementation projects simultaneously
• Attend customer calls as required by Program Manager
• Effectively communicate plans, progress and status to both internal and Customer stakeholders.
• Continually seek opportunities to identify best practices that can be leveraged by peers for future configuration projects and contribute to internal “Best Practices Library”
• Work on special projects as needed

• Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
• Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative
• Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others
• Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VR and Call Center practices
• Must be strategic thinker; able to understand the ‘Big-Picture”; able to think quickly and adeptly while solving complex problems
• Willing to work a permanent night shift schedule

• Minimum of 2 years’ experience in Implementation (Professional Services) and/or configuration experience in a Cloud computing or telephony environment
• Excellent verbal and written communication skills (English)
• Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices
• Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred
• Strong knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and/or LeadMailbox) is desired.
• Self-starter, possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• BA/BS or equivalent experience.

Company Benefits:

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
•  While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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