Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Job Description: • SME acts as the primary technical contact and provides advanced technical troubleshooting support and resolution for the support cases raised by Serverless customers. SME will lead and manage escalated and critical issues, be a technical point of contact, and drive the issues to resolution. • SME strives to deliver support services high productivity and quality and motivates the team towards the same goals. SME will interact with the TSE team and act as a single point of contact. • Collaborate with a group of engineers and consultants to deliver global customer support for Serverless technologies, including Cloud Run, Cloud Function, and Google App Engine. • Conduct in-depth analysis of system and configuration issues, employing effective diagnostic techniques, resolution strategies, and the implementation of new investigative tools to optimize serverless architectures for performance, scalability, and cost-efficiency. • Work with Customers, Partners to provide tailor-fit solutions for their production concerns. • Provide Google Cloud best practices and recommendations to clients and stakeholders Qualifications: Experience and Technical Skills • 4-6 years of experience using Serverless environment (App Engine, Cloud Run, Google Cloud Functions, or other Cloud Platforms such as AWS Lambda and Azure Functions). • Knowledgeable with the Google Coud platform or any Cloud Technologies (AWS, Azure). • Proficient in programming languages commonly used in serverless development, such as Python, C, C++, Node.js, Java, JavaScript, etc. • Experience in system administration tasks in Linux, Unix, or Windows. • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical colleagues and present findings to management. • Amenable for a full RTO setup and flexible working schedule Educational Background • Bachelor’s Degree in Information Technology, Computer Science or other relevant fields Certifications • Associate Cloud Engineer Certified (Must have) or willing to get certified Minimum 3 year(s) of experience is required

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.