The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Let’s talk about Responsibilities

• The primary objective of Field Technical Support specialization within Technical Support (CS) Job Family is to provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
• Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a university degree or equivalent work experience.
• Responsibilities might include:
  (1) Performing routine professional-based activities (early in career)
  (2) Contributing to and managing projects (mid-career)
  (3) Providing advice/direction in primary areas of expertise (specialist and expert)
  (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal)
• Builds stable working relationships internally to exchange information.
• Receives instruction, guidance and direction from others.

Let’s talk about Qualifications and Experience

Required:

Preferred:

• Bachelor’s degree.
• Minimum of 2 years of related experience.
• Follows standard practices and procedures and applies basic theories, concepts, principles and methodologies in analyzing situations or data.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.