About the Role & Team
Join our dedicated IT team at Penn Interactive and make an impact by providing essential technical leadership and maintaining the efficiency of our cutting-edge technology infrastructure. As a Staff Identity and Access Management Engineer, you will play a pivotal role in aligning IAM strategies with organization goals, working closely with technology and business stakeholders. As a senior hands-on team member, you will be creating our process for onboarding/offboarding IAM related services (such as access reviews, access authorization, privileged accounts, authentication, MDM, VPN etc.). 

About the Work
Assist director/manager on leading the IT team: 

• Train new IT members.
• Lead, guide, and mentor team members to enhance performance.
• Escalate issues and provide direction to team members and direct issues to manager or appropriate personnel for timely resolution. 

Lead on the following typical day-to-day responsibilities: 

• Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
• Ensure successful end-to-end onboarding of services for various applications. Birthright using SSO/Entra memberships is preferred.
• Tuning and optimizing our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
• Learn and apply architectural patterns relevant to the company’s IAM services. 

Supportive responsibilities: 

• Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
• Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
• Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
• Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
• Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
• Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
• Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
• Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
• Conduct research, respond to, and resolve intermediate-to-complex technical issues.
• Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
• Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
• Collaborate as needed on Infrastructure projects.
• Collaborate with Network and Systems teams on various IT tasks.
• Perform other duties as required. 

About You

• 5+ years’ experience in administering and troubleshooting Windows 10/11 Pro and Apple MacOS.
• 5+ years’ experience in supporting and troubleshooting Microsoft 365/Entra
• Experience with working in Enterprise level environments with multiple office locations.
• Experience with supporting and troubleshooting Hp, Dell Desktops, Laptops, MacBook.
• Experience with Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Microsoft Teams room, BeyondTrust remote support.
• Familiarity with corporate practices and policies.
• Experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices.
• Strong analytical skills.
• Strong understanding of authentication protocols (SSO, SAML, SCIM, OAUTH) and experience working with SaaS products
• Familiarity with user provisioning, role-based access control (RBAC), and multifactor authentication (MFA).
• Strong understanding of IAM concepts and solutions designs for efficient security controls.  
• Cross-functional collaboration and negotiation with internal teams for effective task completion.
• Proficient in teamwork and collaboration.
• 1+ year experience in managing IT personnel is a plus. 
• Ability to communicate clearly and effectively.

What We Offer

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
  
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