Career Category

Sales & Marketing Operations

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

ASSOCIATE SALES & MARKETING EFFECTIVENESS - GULF

Live

What you will do

Let’s do this. Let’s change the world. In this vital role, you will primarily support the Commercial Excellence priorities, collaborating closely with the Gulf Sales & Marketing Effectiveness Lead in the following areas:

• Management of ITM sales

• Administration and supervision of CRM system

• Establishment of sales targets and monitoring of sales performance

• Tracking and analyzing the sales team's KPIs

• Provides support for incentive plans design, implementation and administration

• Resources optimization by ensuring workload balance and enhancing productivity of the sales team

• Analysis of market trends

• In-depth sales data analysis & leveraging BI tools to provide actionable insights

• Implementation of targeting and customer segmentation strategies

• Supporting C360 implementation

• ITM Sales Management Manage the Sales Data Management (SDM) system, which includes weekly sales uploads, data cleaning, categorization of accounts, price updates, profile design, allocation of representatives to accounts, and customization of dashboards for data-driven decision-making. Ensure timely troubleshooting and validation of output.

• CRM Management: Provide front-line support for CRM systems, including system updates, data maintenance, and report generation. Ensure compliance with Amgen's policies and data privacy guidelines. Conduct training for representatives and sales managers to ensure proficiency in CRM usage.

• KPI Monitoring: Define, implement, and track Sales Force Effectiveness metrics. Facilitate the adoption of ELMAC Tableau dashboards by the commercial team and provide necessary support and training.

• Market Insights: Carry out comprehensive territorial analysis monthly to gauge our brand's standing in the market and relative to competitors. Evaluate secondary market research data, offer actionable recommendations. Support the team by integrating analytics insights and market intelligence into everyday operations.

• Target Setting, Performance Tracking & Analysis: Oversee the target setting and sales forecasting processes in collaboration with the commercial excellence lead and business performance managers. Generate high-quality ad-hoc analysis reports on country and commercial team performance as needed.

• Incentives and Rewarding: Design and implement sales incentive schemes that comply with Amgen's policies. Coordinate with HR and Finance for the calculation of payouts.

• Customer Targeting & Segmentation: Lead the process of customer targeting and segmentation in coordination with the commercial team. Develop matrices to ensure proper allocation of efforts towards the right customers.

• Resource Optimization: Oversee the sales team structure to ensure a balance in workload and productivity per representative.

• C360 : Implement the Customer 360 approach, ensuring the delivery of best-in-class customer experience with omnichannel engagement in compliance with regulations. Monitor customer consents, email campaigns, and interactions.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Associate CRM professional we seek is an analytical team player with these qualifications:

Basic Qualifications:

• Bachelor’s degree

• Minimum 5 years of related industry experience

• Good knowledge in database creation and management

• Advanced MS Office User

• Advance Excel User

• Fluency in English, both written and verbal

• Expert in Salesforce – Veeva CRM System

• Strong analytical skills

• Located in Egypt

Preferred Qualifications:

• Degree in Business, Marketing, or Information Technology area

• Experience in CRM functional administration tasks

• Experience with BI Software like Power BI & Tableau (Preferably Tableau)

• Experience with IQVIA/MS data analysis

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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