The EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.

Job scope/summary:

The Managed Services Data Specialist is responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. He/she is the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues and discrepancies related to any type of fleet data change.

Job specifics/responsibilities:

• Process data corrections by initiating or making system changes

• Initiate or make system changes based on identified cause

• Be the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queries

• Proactively elevate and escalate any data related discrepancies to support teams

• Coordinate all relevant resources (internal/external partners)

• All other tasks assigned by management may vary based on experience and related skills

Key deliverables/accountabilities:

• Validate that changes are processed in time, meeting the preset quality criteria

• Track completion of changes

• Ensure accurate and aligned asset data across systems and tools

• Track and capture data/metrics

Education (degree) and professional experience required:

• University or College degree

• 1+ years of service delivery experience or similar, ideally Outsourcing or Project Management or Consulting

• Experience in data and problem management

• Project management or project coordination experience

Other requirements:

• Strong English language skills (spoken and written)

• Other languages would be an asset

Personal skills and qualities:

• Customer oriented

• Excellent team player

• Strong organizational and interpersonal skills; Strong communication and leadership skills

• Strong collaboration, influence and negotiation skills in cross-functional teams

• Ability to interact comfortably with all levels of customer management

• Ability to manage conflict and complex situations

• Ability to apply business acumen and results driven attitude

• Reliable, fast learner and well-organized person with a flexible and responsive attitude

• Comfortable to work in a remote, virtual environment

• Good analytical thinking and ability to solve problems

• Ability to easily adapt to organizational and structural changes

• Process and Methodology focused

Technical skills (procedures and documents the employee has to be acquainted with):

• Microsoft Office applications

• ServiceNow knowledge - preferred

• Project Management Methodologies - desirable

• ITIL foundation, processes & tools knowledge – desirable

• MS process and technology knowledge and background – preferred

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

*Please, note this is a temporary position.

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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