The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

 

Responsibilities:

• Coordination and execution of the Closure process - document validation and execution for clients account closure across multiple jurisdictions

• Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements

• Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes

• Attend regular conference calls with customers to provide updates on the account maintenance status for the completion of documentation as required

• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements

• Updating documentation and processing status in the inventory database as per clearly defined processes

• Own your client queries end to end using project management approach

• Co-ordinate and control special projects (mergers/acquisitions/global documentation updates etc.) where applicable

Qualifications:

• 2-3+ years of relevant Corporate Customer Service experience is a must, KYC, Financial Client Onboarding and/or Project Management is a nice to have

• Fluency in English (excellent communication skills, both written and verbal)

• Experience in a process driven, documentation or legal environment preferable

• Proven ability to establish and maintain business partnerships and client relationships

• Strong investigative and analytical skills

• Ability to work independently within a team environment

We offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus

• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

• Hybrid model of work – from modern offices and from home, flexible working hours

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

• Unlimited development opportunities within Citi global network

• Exposure to a wide range of internal stakeholders as well as to senior management

#LI-DP2

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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