DT Manager – AI Ops & Observability

Would you like to help shape and implement our Digital Technology team’s strategic direction?

Are you passionate in Technology, Software and Development?

Join our CTO team!

We operate at the heart of the digital transformation of our business. Our team is responsible for building the Enterprise Cloud infrastructure automation solutions that support the Baker Hughes Cloud strategy. From Public Cloud management to Service development, the Enterprise Cloud team provides automated solutions for Cloud and Application team requirements. As a team, we are relentlessly technical, passionate about automating everything, and totally committed to delivering amazing customer experiences.

Partner with the best

As an AI Ops Leader, you will be responsible for:

• Lead design, build and operations of enterprise observability platform based on elastic.

• Onboard full suite of 20,000 plus devices under observability umbrella

• Ensure SRE principles are applied and followed

• Responsible for discovery & topology of BH environment and data quality

• On-going management of data ingestion, cleansing and enrichment workflows

• Manage a team of 3 to 5 engineers (Automation team), ensure smooth and timely delivery of projects & platform updates

• Increase developer velocity

• Take BH observability to next level of technology evolution

• Coach & train cross BU application teams on best practices Observability

• Ensure on-going support meets operation SLAs

• Work with internal and external stakeholders to develop and deliver solutions

• Participate in complex/critical incident troubleshooting, complex change implementation

• Defining strategy and driving improvement ongoing with internal resources and/or vendors

• Resolving any automation team decisions

• Team tools and deployment methods

Fuel your passion

To be successful in this role you will:

• Minimum 12 years of experience

  • 10+ years – SRE, DevOps, or Infrastructure Operations experience in enterprise-scale or mission-critical environments

  • 7+ years – Cloud / Application / Platform operations and administration (AWS, Azure, hybrid or multi-cloud)

  • 5+ years – Leading observability or monitoring programs, including architecture, governance, and scaling across distributed domains

  • 5+ years – Automation, CI/CD, Infrastructure as Code (Terraform, Ansible) and scripting proficiency (Python, Bash, PowerShell, etc.)

  • 3+ years – Team leadership or program management experience, including mentoring engineers and coordinating cross-functional stakeholders

• Preferred qualifications

  • AWS/Azure Professional-level certification or equivalent

  • Elastic Certified Engineer or equivalent observability certification/hands-on exposure

  • Demonstrated experience in vendor management and working with professional services teams

  • BE/BTech any (expect Civil & mechanical)

  • Green Field, Brown Field deployments/migrations, driving platform adoption across organization.

  • Familiarity with Agile/ITIL/DevOps frameworks for program execution

  • Strong communication and stakeholder management skills — ability to present observability strategy and outcomes to leadership

• Must have Technical Skills

  • Strong background in observability platforms (Elastic.io stack preferred: Elasticsearch, Kibana, Logstash, Beats, Elasticsearch, Kibana, Logstash, Beats, Elastic APM, and Fleet/Elastic Agent

  • Ability to oversee lifecycle management (Kubernetes, Docker, Prometheus, and Grafana installation, patching, upgrades, scaling).

  • Telemetry Fundamentals: Strong, practical understanding of fundamental observability concepts, including the collection and analysis of logs, metrics, traces, and synthetic monitoring.

  • Experience leading enterprise-scale observability programs across distributed infrastructure domains (network, servers, VMs, AWS, Azure, databases).

  • Ability to architect scalable ingestion pipelines and define enterprise-wide observability standards.

  • Proven track record of program management — coordinating with professional services engineers, ensuring knowledge transfer, and driving in-house ownership.

  • Strategic mindset to align observability initiatives with business needs in a critical industry (energy/oil & gas).

  • Strong documentation and governance skills — defining standards, onboarding frameworks, and consumption guidelines for SMEs across domains.

  • Incident management leadership — guiding SRE practices, ensuring effective monitoring, alerting, troubleshooting, and postmortems at scale.

  • Proficiency in automation, DevOps, and infrastructure as code (Terraform, Ansible, CI/CD pipelines) to ensure repeatable deployments.

  • Configuration Proficiency: Demonstrated proficiency in managing system configurations using YAML-based configurations.

  • Knowledge of infrastructure as code (Terraform, Ansible) for repeatable automation.

  • Strong understanding of AWS/Azure services relevant to ingestion and enrichment (e.g., Kinesis, Event Hub, Lambda, Functions).

  • Data Presentation: Extensive experience in performance optimization, advanced data visualization, and sophisticated dashboarding using Kibana (or similar platforms).

  • Cloud-native expertise in AWS and/or Azure services relevant to ingestion, enrichment, and distributed data processing.

  • Cross-functional collaboration skills — able to bridge technical teams, SMEs, and business stakeholders.

  • Mentorship and leadership — building and scaling the internal observability team, cross-training engineers, and fostering SRE culture.

• Good-to-Have

  • Exposure to cloud-native observability frameworks (Open Telemetry, service meshes) and ability to evaluate emerging technologies.

  • Experience with hybrid deployments (on-prem + cloud) and handling global data sovereignty/regulatory requirements.

  • Security and compliance awareness for observability in regulated industries.

  • Strong stakeholder communication skills — able to present observability strategy and outcomes to leadership.

  • Experience in vendor management — coordinating with external partners and professional services for smooth delivery.

  • Contribution to organizational best practices — dashboards, playbooks, runbooks, and operational standards.

  • Process leadership — familiarity with Agile, ITIL, or DevOps frameworks for program execution.

  • Relevant certifications (AWS/Azure Professional level, Elastic Certified Engineer, or equivalent).

Desired Characteristics

• Excellent communication skills: clear written and verbal communication. Ability to collaborate with subject matter experts

• Excellent collaboration skills: ability to work with developers and cross-functional peers

• Self-motivated and passionate about learning new technologies.

• Ability to lead mission-based teams to roll out programs / technologies / tools on a global basis.

• Ability to identify the steps needed to accomplish a task and to lead an initiative / project manage it to completion.

• Experience working in a diverse, globally distributed team

• Knowledge and experience of working within an ITIL framework

• AWS or Azure professional or advance level certification

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Digital Technology Advisor - Platform Engineering