Career Category

Information Systems

Job Description

Join Amgen's Mission to Serve Patients

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Senior Product Analyst

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will promote the product, represent the Voice of the Customer when collaborating internally with Product team, to improve the customer experience and help deliver better products.

• Developing a deep understanding of the product and the customer experience and charting out customer journey maps and Personas with an eye for user experience
• Talking to customers at pivotal points of the customer journey and distilling insights on what customers value most
• Contribute to time-to-value by educating users on how to administer and use the product, assisting customers with questions and help with onboarding and supporting our customers through the customer lifecycle (Last Mile Support + Solutions on Demand)
• Solve inbound customer challenges quickly and always to the customer’s satisfaction
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value. Build a vibrant community that (1) helps customers, (2) provides a concentrated knowledge base, and (3) create a stream of feedback on our products to the product team
• Monitor product performance and use data to understand trends in user behavior and product usage to influence strategy
• Run projects by working closely with engineering, product management, product promotions and other members of product teams to land impact on product goals.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. We are seeking a highly analytical and strategic Senior Product Analyst to join the team and drive the success of our software products. This role is critical in bridging the gap between business requirements and technical execution.

Basic Qualifications:

• Master’s Degree in Computer Science and Engineering preferred, other Engineering field is considered

OR,

• Bachelor’s Degree in Computer Science and Engineering preferred, other Engineering field is considered
• 5+ years’ experience in product analysis or a similar role in the software industry.
• Working experience with Data analysis tools (SQL, Python, R, etc.); Familiarity with data visualization tools like Tableau
• Interpersonal skills to work collaboratively with various key partners who might have competing interests;
• Ability to handle multiple projects simultaneously and prioritize tasks effectively. Excellent verbal and written communication skills

Preferred Qualifications:

• Experience with Agile methodologies (Scrum / SAFe) and using Agile Project Management tools (JIRA)
• Experience interviewing existing / potential customers through focus groups, one to one interviews and usability tests
• Proficiency in quantitative analysis geared towards drawing concrete insights from complex datasets
• Strong understanding of software development lifecycle; Familiarity with big data technology stack, cloud-based software solutions, and Generative AI prompt engineering
• High degree of organization, individual initiative, and personal accountability
• Demonstrated ability to effectively collaborate across a matrix organization.
• Dynamic, confident, can-do personality with ability to successfully drive projects with minimal mentorship.
• Passion for technology, customer success and innovative thinking
• Attention to detail and ability to deal with ambiguity and change
• Experience in services or consulting organizations or with the IT leader audience is a plus.
• Biotech / Pharma experience is a plus

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to handle multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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