Tools Sales and Support Representative

Who we are

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally. 

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

About the opportunity

The Tools Sales and Support Representative plays a key role in promoting the sale, service, and aftermarket support of Sandvik’s Top Hammer, Down the Hole (DTH), and Rotary drilling consumables.

Supporting a diverse customer base—including underground and surface hard rock mines, coal mines, and construction sites such as quarries—the TSSR focuses on retaining existing business while identifying opportunities for growth.

Job Description

• Identifies prospects and assists with the preparation of presentations.
• Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.
• Maintain and update the Core database with details of customer activities.
• Develop understanding of machining practices and processes utilizing modern tooling systems and how ’s product portfolio meets the market needs.
• Establish annual, quarterly, monthly, or weekly sales plans and prioritize and schedule own activities so these targets are met.
• To support field sales reps with product testing and related tasks in order to ultimately support additional sales and market share gains.
• Gather and compile data, tool testing comparisons, competitive information, and cost comparisons.
• Responsible for achieving sales and market share targets and assist with the development of sales budgets and business plans.
• Develop and maintain customer relationships with key decision makers within your allocated sales area.
• Initiate and coordinate product trials with customers, with a focus of adding value to their business.
• Seek out new applications for Rock Tools products, as well as opportunities for other Sandvik products and services.
• Provide monthly business analysis and market activity report updates.
• Provide monthly stock forecasts by product / by customer.
• Customer Relations         
• Management of the RDT contracted services and related personnel.
• Provide leadership to the Sandvik staff on site
• Managerial and overseeing responsibilities of all technical maintenance scope of work aimed at delivering best practice
• Effective coordination and execution of all service obligations as governed by the specific commercial contract with the client,
• Mentor and train identified staff
• Ensure and providing updated personal details to HR.
• Adhering with HR Policies and TCE                                                    
• Ensure all activities are being carried out in accordance with Company Values and current Company policies and procedures
• Foster continued good relations with all clients to ensure ongoing business opportunities are forthcoming.

JOB QUALIFICATION / REQUIREMENTS:

•   Relevant trade or engineering qualification (Degree / Higher Diploma), and/or a history in mining related field sales 
•   Strong Business sense
• Good written and oral communication skills
• Proficiency in the use of Spreadsheets and Report writing + other MS Office Applications
• Drivers Licence  

Experience:  

• Experience in the application of underground and surface drill operations, specifically TH and DTH drilling is preferred, with operational experience being an added advantage.
• A strong customer focus and the ability to develop solid customer relationships at an operational and management level.