What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

This position will be the acknowledged technical expert and be responsible for the resolution of high complexity and high exposure claims. The position will have significant responsibility for decision making and work autonomously within their authority.

Job Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Directs and monitors assignments to experts and outside counsel
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Negotiates and settles claims either directly or indirectly  
• Prepares reports by collecting and summarizing information
• Adheres to Fair Claims Practices regulations and  internal Claims Quality Performance Objectives
• Assist in training and mentoring of examiners
• Serves as technical resource to subordinates and others in the organization.
• Review and approve correspondence, reports and authority requests as directed by manager
• Participates in special projects or assists other team members as requested
• Travel to mediations, trials, and conferences as required
• Represents Markel’s claims expertise on external panels and industry forums
• Coordinates loss information for senior business stakeholders and presents during monthly/quarterly business meetings
• Contributes to maintenance of claims guidelines and best practice procedures
• Delivers technical training to colleagues and external contacts as appropriate
• Ensures effective vendor and litigation management on claims with a focus on minimizing indemnity exposure and mitigating vendor and legal expense
• Steps in for manager to assume managerial duties when manager is unavailable or requires assistance

Education

• Bachelor’s degree or equivalent work experience

Certification

• Must have or be eligible to receive claims adjuster license.
• Successful achievement of industry designations  (INS, IEA, AIC, ARM, SCLA, CPCU)

Work Experience

• Minimum of 10 years of claims handling experience or equivalent combination of education and experience
• Successful completion of 5 years as a Senior Claims Examiner

Skill Sets

• Market leading specialist knowledge within the Line of Business
• Expert policy language skills enabling accurate and consistent policy wording interpretation
• Experience in negotiation, mediation and arbitrations
• Experience in conducting technical claims audits and effectively following up on findings
• Ability to manage claims outside of local jurisdiction where appropriate, including understanding of laws and regulations
• Strong senior stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
• Ability to influence claims stakeholders and to effectively direct claims strategy
• Ability to lead within a team environment
• Strong presentation skills
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.