About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

Senior Manager of Business Analytics

Medcan is seeking an experienced Senior Manager of Business Analytics to play a pivotal role in supporting Medcan with evidence-based business decisions and strategy. Reporting directly to the VP of Finance & Business Analytics, you will lead a highly visible team, partnering with various business lines. Your mission: drive business value, enhance data analytics, and leverage insights to develop comprehensive reporting solutions, including dashboards and harmonized KPIs. We’re looking for a process-oriented, analytical leader who thrives in a cross-functional, fast-paced environment.

Key Responsibilities:

Stakeholder Collaboration: Engage with business leaders, department heads, and other stakeholders to understand their business objectives/drivers. Always anticipate follow up questions and get alignment on how the result will be delivered.  Translate business requirements into actionable analytical insights. Regularly present performance results and data-driven recommendations to the business and executive team. Present findings in a way that resonates with different audiences, tailoring insights to their specific needs.

Team Leadership: Foster a collaborative environment, encourage professional growth, and ensure team members are aligned with the organization’s goals. Delegate responsibilities effectively, ensuring each team member understands their role and contributes to project success.

Data Accuracy and Reporting: Establish a single source of truth by comprehensively understanding the connections between Financial, CRM, and EMR data sets.  Collaborate with IT and data architect to design efficient data pipelines and ETL (Extract, Transform, Load) processes. Regularly audit data sources, validate data quality, and address any discrepancies promptly. Create clear documentation for reporting procedures and data definitions.

Efficiency and Quality: Optimize data collection processes by leveraging automation tools and best practices. Implement data validation checks to ensure high-quality data. Continuously monitor performance metrics and identify areas for improvement. Balance efficiency with data accuracy to drive meaningful insights. 

Prioritization: Collaborate with senior management to align analytics initiatives with overall business priorities. Assess the impact and urgency of different projects and allocate resources accordingly. Communicate trade-offs and make informed decisions based on business value.

Process Improvement: Regularly evaluate existing processes and identify bottlenecks or inefficiencies. Propose enhancements, such as streamlining workflows, adopting new tools, or refining data models. Encourage a culture of continuous improvement within the team.

Qualifications:

Experience: Minimum 5 years in a leadership role within Data Analytics.

Education: Bachelor’s degree in Mathematics, Business, Computer Science, Information Management, Statistics, or a related field. A Master’s degree is preferred.

Technical requirements: Expert knowledge of Salesforce.com and Microsoft suites a must.  Working knowledge of EMR solutions is a plus.

Strategic Thinking: Proven ability to translate vision into outcomes, fostering a positive and innovative workplace.

Intellectual Curiosity: Consistently seek clarity and ask “How” and “Why” questions to fully acquire necessary knowledge

Leadership: Exceptional leadership skills to build enthusiastic, high-performing teams while focusing on strategic goals.

Performance Management: Experience designing effective reporting dashboards and advanced analytics for driving business outcomes.

Analytical Acumen: Strong skills in collecting, organizing, analyzing, and disseminating information with precision.

Communication: Excellent verbal, written, and presentation skills, engaging stakeholders across the enterprise with clarity.

This role will report to the Vice President, Finance & Business Analytics. The work schedule is hybrid with two days in office per week.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.