Education and Experience:

• A master's degree of business administration or related field is highly preferred; a bachelor's degree required, with a preferred concentration in management, operations, administration, or another related field.

• Experience in re-engineering work processes and leading initiatives from start to finish.

• Experience providing internal client support.

• Demonstrated success in implementing and facilitating small and large-scale improvements and changes in complex and diverse environments.

• Experience in supporting and contributing to the implementation of technologies to advance business priorities and projects.

• Previous use of both quantitative and qualitative data inputs to understand current state and make recommendations for future state.

• Experience working across all levels of the organization from the front-line to the C-suite is preferred.

Skills and Strengths:

• Strategic and visionary mindset.

• Strong leadership and motivational skills and ability to develop leadership qualities in others.

• Excellent project management skills with an ability to prioritize and drive projects to completion.

• Excellent oral and written communication skills are required.

• Must have strong interpersonal skills and demonstrated poise, tact, and diplomacy.

• Must be able to handle sensitive and confidential information.

• Must have good organizational skills as well as analytical and interpretive skills.

• Must have the ability to work in a team environment.

• Must be flexible, resilient, and able to keep focus in a fast-paced, constantly changing environment.

• Exceptional customer service skills: experience in professional services firm is preferred.

• Proven ability to learn and navigate new software tools and applications; proficient with Microsoft 365

• A "can-do" attitude and willingness to perform a wide variety of tasks required to meet the daily demands of the business.

CRITICAL COMPETENCIES

Possess Solution Creation and Innovative Capabilities

The leader creates new and better ways for the firm to be successful by:

• Curating, sharing, implementing, and measuring new and useful ideas across the Search Solution.

• Soliciting input from others to develop and implement creative ideas.

• Actively exploring multiple alternatives and approaches to overcome obstacles and find solutions to continuous improvement.

Lead with an Enterprise Perspective

The leader demonstrates a perspective that encompasses the enterprise as a whole by:

• Learning and/or demonstrating growing knowledge of different markets and solutions and shared service functions, including the goals, metrics, incentives, interconnectivity, and deliverables of these other areas.

• Representing the perspective of the firm and solution as their own.

• Working to increase understanding and alignment in the face of challenges and skepticism.

Focus Others on the Client

The leader will focus the organization on discovering and meeting the clients' expressed and un-served needs with the highest level of quality service through:

• Focusing people on understanding clients' current needs.

• Adding value, personally or through others, by addressing the areas that matter most to the client.

• Being a "player coach” that models client centricity. 

• Supporting changes to client best practices, systems, and processes as new and innovative ideas and ways of working are identified, tested, and implemented.

Empower with Accountability

The leader enables and holds themselves, team, and others accountable by:

• Directing the team while enabling others to act with purpose and holding them accountable. 

• Defining criteria for success and works with the team, collectively and individually, to achieve success. 

• Setting the general direction and the limits in which others can operate.

• Elevating team members, as appropriate, to new opportunities to increase visibility and individual growth.

Impact and Influence

The leader utilizes multiple influence strategies to:

• Create trusted individual partnerships with key stakeholders and leaders across the organization.

• Gain alignment of best-in-class client and candidate service with leaders to ensure thoughtful execution.

• Adapts communication style, messages, and/or presentation to the audience.

Instill Trust

The leader is a role model for honesty, integrity, and authenticity by:

• Gaining the confidence and trust of others.

• Displaying consistency between words and actions.

• Being honest and direct in dealing with people.

• Honoring agreements and commitments. 

• Acting in the best interests of others and the organization

• Consistently being truthful and appropriately transparent, and fostering a sense of trust in the organization and its leadership.

Collaborates and Build an Environment of Collaboration

The leader will build partnerships and work collaboratively by:

• Proactively soliciting input from others and acting on insights gained.

• Continually broadening and considering who can best support a client, project, or challenge.

• Sharing information with others so there are no surprises and involving others as appropriate to accomplish shared goals and objectives.

• Encouraging unity and involving others in making decisions.